Can’t join game XB1

[Cmdr1Hander]

So everything goes well at first, boot up the game and try to join a game. It will load for a few moments before returning to the menu and simply says that I lost connection to the session. Pls help

[IIPrest0nII · Accepted solution]

@Cmdr1Hander Hi,

Also, try this:

In case you have "Failed to connect to EA Online" issue in Battlefield 1 or Battlefield 4 on your Xbox One you will need to try this possible solution:

1) Go to Xbox Settings►► All Settings►►Network (Network Settings)

Spoiler

2) Then, go to Advanced Settings►► Alternate MAC Address and select "Clear"                              

Spoiler

After you will need to turn off (unplug the power cable) your Internet Modem (Router)  and wait 15 seconds and turn on it.  Then, also for Xbox One (turn off your Xbox One and unplug power cable and wait 15 seconds and turn on)

Spoiler

[iluminatethesky]

Hey @Cmdr1Hander,

Have you tried any connection troubleshooting steps for Xbox?

You can find some steps below:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox/

Also, I recommend opening the Ports for Battlefield 1 if you haven't already, those steps are also below:

https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

Let us know if you still need assistance.

Thank you  

[IIPrest0nII · Accepted solution]

@Cmdr1Hander Hi,

Also, try this:

In case you have "Failed to connect to EA Online" issue in Battlefield 1 or Battlefield 4 on your Xbox One you will need to try this possible solution:

1) Go to Xbox Settings►► All Settings►►Network (Network Settings)

Spoiler

2) Then, go to Advanced Settings►► Alternate MAC Address and select "Clear"                              

Spoiler

After you will need to turn off (unplug the power cable) your Internet Modem (Router)  and wait 15 seconds and turn on it.  Then, also for Xbox One (turn off your Xbox One and unplug power cable and wait 15 seconds and turn on)

Spoiler

[Cmdr1Hander]

I contacted my isp and they said they’ve opened all the ports on my router, but nothings changed

[iluminatethesky]

Hey @Cmdr1Hander,

Have you tried any of the other steps that I've mentioned above, and what Preston has mentioned?

Thanks  

[Cmdr1Hander]

Yes I’ve cleared Mac and restarted Xbox/router to no avail

[Cmdr1Hander]

Update: I went to my sisters house and connected the Xbox there, and the same thing happened, so I don’t think it’s my internet

[iluminatethesky]

@Cmdr1Hander,

I would recommend contacting EA Support via Live Chat, to see if they may have any other steps to resolve this issue for you.

You can do so here:

https://help.ea.com/contact-us/

Thanks