Can’t interact with counter to complete quest

[giwtwm]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 11.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003293620007
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I received a quest that required me to “make meal prep” by tapping on a counter, i couldn’t do anything with my counters. I tried again, but ended up with the same result.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country Canada
Additional feedback I’m not sure if this is happening with other people but I couldn’t find anyone asking about it here.

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There is a quest that tells me to “make meal prep” by tapping on a counter, but nothing happens when I tap on my counters. I’ve tried replacing them and moving them, but nothing I’ve tried works.

[SalixCat · Accepted solution]

@giwtwm 

There is a 2 hour cooldown on that part. The information is always under the blue button.

[SalixCat · Accepted solution]

@giwtwm 

There is a 2 hour cooldown on that part. The information is always under the blue button.

[giwtwm]

@SalixCat Thank you!

[musiccutie00]

I’m having the same issue