Can’t get into NHL 21

[lukeychaw17]

I have tried everything from disconnecting my Xbox to deleting and reinstalling the game when I try to play I just sit on the title screen and the corner says checking it’s been like this all day any advice?

[EA_Aljo · Accepted solution]

@Greener1923 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[EA_Aljo]

Hi there, @lukeychaw17.

Which Xbox do you have? Also, is the game installed on an external or internal hard drive? Thanks!

[Greener1923]

I also am having the same issue. I have an Xbox one. I have the game stored on an internal hard drive as well.

[EA_Aljo · Accepted solution]

@Greener1923 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!