Can’t get into MUT

[Gronk87monster]

Everytime I try to play mut it says your account has been denied access to this feature. I spent 4 hours talking with support via chat and they couldn’t resolve issue. They ended up telling me they had reported it to studio team to investigate it. 

[EA_Aljo · Accepted solution]

Hi there, @Gronk87monster.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @Gronk87monster.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[Ken_wsg]

@Gronk87monster did this work for u

[Ken_wsg]

@EA_Aljo im having the same problem and this didnt work

[bladesinger4444]

Same here

[JakeMcSwag420]

I am aswell. Have 3 different accounts on my playstation and none of them are able to get into MUT. Ive tried multiple times and have tried the solution posted above and it did not work..

[EA_Aljo]

Hello, @Ken_wsg.

Can you try restoring your licenses with the steps here: https://manuals.playstation.net/document/en/ps4/settings/license.html. Let me know what happens. Thanks!

[Ken_wsg]

@EA_Aljo it didnt work

[EA_Aljo]

@Ken_wsg 

What you should do is contact Terms of Service. You can find out more about that here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts

[Tagz55]

@Ken_wsg did the same thing and it didn't work for me either