Can't get a game in any mode and ping site fixes don't work

by SnowmanHD
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Original Post

Re: Games default me to random ping site, can't choose closest ping site

Community Manager (retired)

Hi @LunarCoil

 

Could you try this workaround and tell me if it's working for you?

 

  • If you're playing on PS4, try to disconnected your device from the Internet network while being in the game menu, so the "Lost connection to EA servers" message pops out. Then try to reconnect your PS4 and check if you're using the correct ping site now.

Thanks!

/Ataashi

Message 10 of 264 (2,277 Views)

Re: Games default me to random ping site, can't choose closest ping site

★★★ Novice

I have the same problem on PC. 

What can i do ?

Impossible to find a game since tomorrow...

Message 11 of 264 (1,666 Views)

Re: Games default me to random ping site, can't choose closest ping site

★★★ Novice

Can confirm this workound does not fix the issue for me on PS4

Message 12 of 264 (1,662 Views)
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Re: Games default me to random ping site, can't choose closest ping site

Community Manager (retired)

Hi @zephyr37

 

Could you try the PS4 workaround with disconnecting the network as well? We did some testing and it worked on PC too.

 

But please bear in mind, that's it's a temporary solution. We're still working on a solid fix.

 

Thanks!

/Ataashi

Message 13 of 264 (1,656 Views)

Re: Games default me to random ping site, can't choose closest ping site

★★★ Novice

I decided to unistall the game and reinstall it. 

I ll tell you if this solution work or not.

Thanks ! 

Message 14 of 264 (1,649 Views)

Re: Games default me to random ping site, can't choose closest ping site

★★★★★ Apprentice

Are there steps for doing this on a PC?

Message 15 of 264 (1,630 Views)

Re: Games default me to random ping site, can't choose closest ping site

Community Manager (retired)

Hi @DarthClippy

 

On PC, we recommend using the disconnect-reconnect workaround. Go into the EA account menu, pick the ping site you want and then exit the menu. Then disconnect and reconnect. And after that stay away from that menu unless they need to really need to change some settings there or read the documents.

 

Thanks!

/Ataashi

Message 16 of 264 (1,618 Views)
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Re: Games default me to random ping site, can't choose closest ping site

★★★★★ Apprentice
OK. I will try that when I get home from work later.

Thanks
Message 17 of 264 (1,610 Views)
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Re: Games default me to random ping site, can't choose closest ping site

★★★★★ Apprentice
That did not work for me. :-(
Message 18 of 264 (1,592 Views)

Re: Games default me to random ping site, can't choose closest ping site

★★★★★ Apprentice
I think I figured out the problem. I noticed that Fortnite uses a similar port as Battlefront. I also noticed that the Epic game Launcher was set on my machine to open at Start up. So I disabled it and some others from my start up and then I restarted my machine and tried to play and it is working fine now.

So maybe try simplifying the applications that run at start up.
Message 19 of 264 (1,586 Views)
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