Can’t find a house I bought with real cash.

[ca50veejcrrn]

I bought the Jeong Manor House with real cash. It was on sale and I bought it. But I can’t find it. And it still on sale with simeleon money as if I haven’t bought it at all.

How do I get it to work? And if not what do I do? 

[EA_Solaire · Accepted solution]

Hi @audirulyana 

If you've not received this purchase, please report this to the live support team so they can review your account a bit further and see what's going on- here on AHQ, we don't have access to your account details to take a look with you. 

Please submit an in-game help request following these steps to get in contact with the live support team. 

[EA_Solaire]

Hi there @ca50veejcrrn,

When you bought this house from the House Templates section, did you click on Purchase & Apply to build the home on your current lot? 

[audirulyana]

@EA_SolaireI got same, i click purchase and apply but the house not exist

[audirulyana]

@EA_Solaire Please help

[audirulyana]

@EA_Solaire I just buy the house again that makes me pay double how crazy it is?🤬🤬🤬

[EA_Solaire · Accepted solution]

Hi @audirulyana 

If you've not received this purchase, please report this to the live support team so they can review your account a bit further and see what's going on- here on AHQ, we don't have access to your account details to take a look with you. 

Please submit an in-game help request following these steps to get in contact with the live support team.