Can't create a new case

[sinmiyu]

When logging in, a case number is not assigned, but a number is assigned when logging off and submitting the case. Despite this, the one-on-one counselor keeps telling me to log in and submit the case. So, I log in and try to submit the case, but of course, no number is assigned and no email is received. When I log off and try to submit the case, it just redirects me to the EA Help page. Is there any solution to this? What should I do if the number does not appear as in the attached screenshot?

[EA_cuervo]

Hey there, 

I'm sorry to hear you're having issues setting up a new case. 

First of all, I'd suggest trying a new email address with a different domain to see if you can set up a new case. If that doesn't work then please try the steps below: 

1. Go to: https://help.ea.com/en/help-home/
2. Select the game you need assistance with or EA App
3. Select "I want to update my EA Account information" 
4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps! 

[MaiT3N]

It's 100 symbols max?! How am I supposed to describe my problem in 100 symbols? You guys don't let me create a case because I am born in the wrong country and now you give me an option that is literally impossible to use due to the symbols limit?

upd: i was able to get into the conversation with the customer support but all they did was just changing one another four times, and then tell me "sorry there's nothing we could do" without asking myself any info about my issue..