Help us improve Answers HQ! Take Survey No, Thanks

Re: Can’t connect to new device

by CEO_Rago

Original Post


Can’t connect to new device

★ Newbie

I can’t connect to another device 

Even I typed DRLETR but it can’t work

pls help,thanks


Message 1 of 2 (129 Views)

Re: Can’t connect to new device


Hey @Labway,

the function you are trying to use to transfer your account only works if both devices have a different operating system. If you want to transfer across devices with the same operating system you have to use Game Center or Google Play (depending on your operating system).

Please follow these instructions  to successfully transfer your account between different operating systems.

If you still encounter any issues with the process please contact technical support.



About AHQ (Guidelines & Rules)

Seen a useful post? Please grant +XP.

Has a post answered your question? Accept it as solution.

I am a volunteer on this forum.
Message 2 of 2 (65 Views)