Re: Can’t connect to a match for apex legends

by EA_Kent
Reply

Original Post

Accepted Solution

Can’t connect to a match for apex legends

★★★ Newbie

I’m a US player currently on a deployment, whenever I try a server close to where I’m located the game never connects and I’m perpetually in a queue. If I pick a server from the states that has 200 ping it connects instantly but is unplayable due to lag. What can I do?

Message 1 of 5 (8,552 Views)
0

Accepted Solution

Re: Can’t connect to a match for apex legends

Community Manager

Hey @jlbittx5

 

Are you trying to play from your base? If so, there may be a firewall or other security measure that's causing some issues with the connection to the servers closer to you. I'm not sure how much  access you have to your network hardware, but if possible I'd recommend checking to make sure you've got all the necessary ports open. 

 

You can find more info on the ports that Apex Legends is using over at the EA Help website

 

 

/Kent

Kent.png

View in thread

Message 2 of 5 (8,486 Views)

All Replies

Re: Can’t connect to a match for apex legends

Community Manager

Hey @jlbittx5

 

Are you trying to play from your base? If so, there may be a firewall or other security measure that's causing some issues with the connection to the servers closer to you. I'm not sure how much  access you have to your network hardware, but if possible I'd recommend checking to make sure you've got all the necessary ports open. 

 

You can find more info on the ports that Apex Legends is using over at the EA Help website

 

 

/Kent

Kent.png
Message 2 of 5 (8,487 Views)

Re: Can’t connect to a match for apex legends

★★★ Newbie
@jlbittx5 I have the same problem today...
Message 3 of 5 (738 Views)
0

Re: Can’t connect to a match for apex legends

★★★ Expert

The game is screwed up, it has nothing to do with being on a base.

 

I can't get in either.

Message 4 of 5 (722 Views)
0

Re: Can’t connect to a match for apex legends

Community Manager

Hey there, this thread is from quite a few years ago and the situation you're running into today is not the same as was originally discussed. Standard smile

 

Please feel free to follow along in the below thread for more updates as we have them, this is a situation we're currently working to resolve.

 

Solved: Stuck at matchmaking - Answer HQ (ea.com)

 

I'm locking this one to avoid further confusion due to the age, thanks.

Mako.png
Message 5 of 5 (684 Views)
0