So I bought an Xbox and NHL 23 yesterday. When trying to play Im met at the main screens with a couple connection errors. The first one was saying I haven't been on in a long time and I need to reset my password and I would receive an email. Never received an email after a few hours so I went to the EA site and did it all myself. These are now the errors that I'm getting.
I have tried power cycling my Xbox, resetting my router, using a wired connection, uninstalling the game and reinstalling it and nothing works. Im getting incredibly frustrated with this and any help would be nice.
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So I bought an Xbox and NHL 23 yesterday. When trying to play Im met at the main screens with a couple connection errors. The first one was saying I haven't been on in a long time and I need to reset my password and I would receive an email. Never received an email after a few hours so I went to the EA site and did it all myself. These are now the errors that I'm getting.
I have tried power cycling my Xbox, resetting my router, using a wired connection, uninstalling the game and reinstalling it and nothing works. Im getting incredibly frustrated with this and any help would be nice.
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So I bought an Xbox and NHL 23 yesterday. When trying to play Im met at the main screens with a couple connection errors. The first one was saying I haven't been on in a long time and I need to reset my password and I would receive an email. Never received an email after a few hours so I went to the EA site and did it all myself. These are now the errors that I'm getting.
I have tried power cycling my Xbox, resetting my router, using a wired connection, uninstalling the game and reinstalling it and nothing works. Im getting incredibly frustrated with this and any help would be nice.
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Can't connect to EA servers, NHL 23","moderationData":{"__ref":"ModerationData:moderation_data:9490188"},"body":"
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Hello,
I did the exact same thing yesterday and I’m having the exact same problem!
if you find a fix email me at [edit: email address removed]
If I find a fix I’ll pop back here and let you know!
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Hello,
This didn’t work for me!
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Edit: This issue should now be resolved. Please try connecting again and let me know if that helps or not. Thanks!
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Thanks for the support however my issue hasn’t been resolved.
This sucks ☹️
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Click on the person icon on the top-right corner of the screen to sign in.
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Click on the PlayStation icon and enter the necessary details to sign in using the PSN account.
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Once this is done, you will be asked to link your EA account with your PSN ID. You will need to connect these accounts in order to solve the issue.
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Lastly, access your account information by clicking on the person icon again. Here, you can head to the connections section at the bottom to confirm if your PSN is account linked successfully. Other info about your account can also be found here. If you are already signed in to you EA account, you can simply sign out and re-login with you PSN account to link them. Following all of these steps correctly should solve the SSL error.
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Let me know if this helps or not.
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Unfortunately it is still not working. It's giving me the reset password screen again, and I have checked every crevice of my email for a message and there most definitely isn't one.
I did create a new Xbox live Gold account, and was able to connect and play a few games. So it's clearly some sort of account problem/glitch.
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If you're using a gmail account, check to see if there's an email from us in your Promotions folder. That's where I've always found EA emails. If it's still not there, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
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@EA_AljoI've been able to play, but whenever I try to do any online/account type activity it forces me to reset my PW, but doesn't let me past that screen even after I reset it.
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What system are you playing on? If you're on Xbox Series X/S, try removing the game from Quick Resume and do a full power cycle with these steps - unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
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If that isn't helping, try going to profile.ea.com and resetting your password there.
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If you're still having trouble after that, please open a case with an advisor here so they can help with this. Thanks!
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