Can't connect to EA's Servers in Battlefield V

[WeWantWafflesMm]

Hello. I have contacted customer support many times. I think five, maybe six attempts now. In Battlefield 5 my PC will not connect to the EA server. This means that there is absolutely no online play available to me. It has never connected on this computer. I have spent three entire days trying out fixes but nothing works. My other, older PC is able to connect and is using the same router and wireless receiver. Online play for Battlefield 4 does work amazingly on this computer. Please help.

What I have tried:
- Delete origin cache + boot
- Repair Battlefield 5
- Reinstall Battlefield 5
- Reinstall Origin & Battlefield 5
- Flush DNS
- UPnP
- DMZ
- Windows Defender Exceptions & Disable
- Run as Administrator
- Disable Killer Network Service
- Uninstall Killer Network Service
- Motherboard Driver Updates
- Used a VPN (germany, switzerland, etc)
- I may be forgetting something

MSI x470 Gaming M7 AC
GTX 1070
Ryzen 2700x

I don't have the means to do wired connections.

[johnnylight76 · Accepted solution]

Hey @WeWantWafflesMm. 

I resolved this by changing my documents mapping in my windows registry.

I recently built a new pc and never changed the mapping - this is where Origin saves your Battlefield user profile (your system's documents folder), and if it is mapped to a drive that doesn't exist it will prevent you from connecting. 

Try this:

1. Click your Start Button, type regedit and hit Enter to open the Registry Editor 

2. Navigate to this Key: 
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders 

3. In the right hand pane, double click Personal 

4. Set its Value Data to: (mine was previously mapped to an F: drive that is no longer in my system- hope that may be the case for you)
%USERPROFILE%\Documents 

5. Close the Registry Editor and restart your PC

Worked for me after loading Battlefield - had to perform an interface update and then boom I was online!

[SeeyTann]

Hey,

Do u have DX12 enabled in ur Options if so disable that and Restart ur game

[Carbonic]

Hi @WeWantWafflesMm and welcome to Answers HQ!

If you try disabling the internet from your computer and tethering your phone thus using it's internet does that work? Will help troubleshoot the issue?

What is your exact error message?

Have you run the UOTrace from https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic ?

[WeWantWafflesMm]

No DX12 enabled (it was never enabled)

Tethering to a phone didn't do anything..
Ran a UOTrace on the working & non-working PC, results were identical

Error message 2000

[WeWantWafflesMm]

Another update! Sorry for the spam.

.. Wired does not work. I used a 50 meter cable that my older brother had lying around. It didn't do a thing (other than uglying up the entire place haha)

[EA_Atic]

Hey, @WeWantWafflesMm,

You can also try to do a clean boot to see if there any programs messing with Battlefield V and turn off any overlay programs for example Discord or Nvidia experience.

Try running a CCleaner to remove old temp files and cache.

Let me know if this works or not for you.

/Atic

[DrSargeX]

@WeWantWafflesMm Hi, if you are using any kind of vpn , try connecting game without it,

also try flushing system DNS by writting command in CMD as:- ipconfig/flushdns

[WeWantWafflesMm]

Already did flushdns, clean boot, no-VPN (i never use a vpn), and my pc is a clean install so there is nothing to clean up file-wise. It's just an EA problem I think..

[aleker0]

Same issue. Tried everything (2 days wasted) and contacted my ISP but its not their fault. Seems like EA got problem with some server on the route.

[WeWantWafflesMm]

Aleker0, did you by any chance play the beta on a different computer? That's my situation, and also the situation of this person:

https://answers.ea.com/t5/Game-Information/Battlefield-1-PC-won-t-connect-to-online/td-p/6073910