Can't complete the Nordlys solo mission, can't go on

[Opusprimo]

Product: Battlefield V
Platform:PC

Please specify your platform model: PC
AMD or Nvidia Model Number: Radeon RX 480 Graphics Display Memory: 20432 MB
Enter RAM memory size in GB: 24GB
Monitor Name: LG ULTRAWIDE(HDMI)
Current Mode: 2560 x 1080 (32 bit) (75Hz)

Are you using any software with an overlay? Yes
If yes, can you list them here? Origin, Steam, Nvidia
If you disable this software, does that have any effect? Yes

Which part of the game is the issue happening in? Solo Player
Which part of the mode? Only with Nordlys mission, during transition through the second and the third part
Please select your region: Italy (EMEA)
When did this happen? (dd.mm.yy hh:mm) 19 & 20/08/2019

Summarize your bug: Whenever I complete the second mission and the upload screen appears, I'm thrown out into the Nordly's menu when I can click only on Continue and I can't finish the solo mission. I have this issue only in this part of the game.
How often does the bug occur? Every time (100%)

Steps: I modify to Low latency the vido settings, anda modify the priority to High in Windows. Reinstallation and/or file's integrity check don't solve.

Thank you for your support guys!

[iluminatethesky]

Hey @Opusprimo

Sorry to hear about this.

Here are some steps you can try:

1. Turn off the Origin in-game Overlay in the Origin Launcher, and the Nvidia Overlay you're using

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

3. Repair the Battlefield V game files in Origin

4. Uninstall/Reinstall Battlefield V

Try these steps, and let us know if this helps.

Thanks

- iluminate

[Opusprimo]

Hey @iluminatethesky

thank you for your answer.

1. Turn off the Origin in-game Overlay in the Origin Launcher, and the Nvidia Overlay you're using

SAME PROBLEM

2. Clear Origin Cache

SAME PROBLEM

3. Repair the Battlefield V game files in Origin

SAME PROBLEM

4. Uninstall/Reinstall Battlefield V

SAME PROBLEM

As workaround, and I can't understand why it works, I uninstall and reinstall the game, but this time I start palying during the installation (70-80% completed).

In this case, restarting from the last chekpoint saved, I completed the mission, video started and I was able to proceed for a while and then the game crashed and returned on desktop and I have a lot of glitch (fluo color on the texture or red pixelated fog in ambient). Now the installation is completed but the problem remain.

The game crash randomly without a reason (for example atr the same point of the map, or in a very fast movement, etc).

Thank you.

[EA_Darko]

Sorry to hear that that you are having issues @Opusprimo..

Can you grab a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Darko

[Opusprimo]

Hi @EA_Darko 

thank you for your answer. I'm just sending you as you request.

Thanks a lot!

[EA_Darko]

Hey @Opusprimo we are unable to offer support over DM so could you please post the DxDiag here.

Darko

[Opusprimo]

Sorry, I hadn't see the options... 

Here you are!

[EA_Darko]

Hey @Opusprimo would you be able to rerun the DxDiag in English if possible?

I don't want to be relying on a translate tool as it could cause more issues reading it. 

Darko

[Opusprimo]

No, I can't run in english. All my Win's PC are in italian language.

If you prefer, I can't run another software to check this info, let me know.

[EA_Darko]

Hey @Opusprimo would it be possible to set your system language to English to rerun the DxDiag? You can set it back to Italian afterward.

Darko