Can’t buy FIFA points on fifa 21

[lIIIGiOIIIl]

Trying to buy FIFA points and it just keeps saying update and progress I’ve turned off Xbox unplugged for more than two minutes restarted still the same thing comes up update in progress.

[EA_Aljo]

Hello, @lIIIGiOIIIl.

Did you also power cycle your modem/router when you also power cycled your Xbox? If not, please follow these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[Reversewally]

Didn’t help for me :/

[EA_Aljo]

@Reversewally 

Can you get me a screenshot of the error you're receiving when trying to purchase points? Thanks!