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Can't access my swgoh account from new device

by Vice_Torn
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Can't access my swgoh account from new device

★ Apprentice

I can't seem to access my swgoh from a new device...   When I installed the game and opened it it created a new account,    I went through initial tutorial,   but setting menu has no option to sign into Google play... 

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Re: Can't access my swgoh account from new device

Community Manager
@Vice_Torn Do you remember what age you selected on the age slider, underage accounts will not get social features like connecting to external accounts?
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Re: Can't access my swgoh account from new device

Community Manager
@Vice_Torn Do you remember what age you selected on the age slider, underage accounts will not get social features like connecting to external accounts?
Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
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Re: Can't access my swgoh account from new device

★ Apprentice

Yes, that is exactly what happened...  I tried to uninstall and reinstall the game and the same underage guest account kept coming up.  

 

I ended up doing a factory reset on the device...     And got my issue sorted out.

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