Can't access Online Features of Mass Effect Andromeda

[-UE-SUPERN00B]

I can't access Online Features for Mass Effect Andromeda. I've tried uninstalling the game and reinstalling as well as repairing the game. 

I use to own Origin access but its since expired. which might be why I can't access online issues however I own the game because I bought during launch. Since the Access expired I haven't been able to play online anymore but It shouldn't be the case seeing as I already owned the game. 


Give me another reason to hate EA someone please.

[stekaitracid · Accepted solution]

FINALLY !

It took hours on chat + a lost of emails with EA Specialist, but finally MEA is connecting EA server.

So, as i predicted from very beginning, problem wasn't on my side. EA Specialist found out, that there is some unknown error which was caused by - more or less - Origin Access.

I bought standard version of MEA after the trial and game was working fine; then at some point i bought Origin Access, and my standard version been upgraded to deluxe version.

After one month my Origin Access expired, my deluxe version should revert to standard version again and it did, but that process left some trace on my account and probably that was the reason which didn't allow game to connect servers again /reinstall didn't help too/.

So EA Specialist remove MEA from my account, including all the data left from trial, standard and deluxe version; then she regranted the game and VOILA, it's working again !

So for everyone with connections problem - if you have same issue, and before that you been using trial, standard and/or deluxe on MEA on your account, just contact EA help and ask them to remove the game from your account and to regrant after - maybe it will help.

Many thanks Lillian F. from EA Help.

[PrometheusTheCat]

For what it’s worth, I haven’t been able to connect to APEX or any of Andomada’s online features (on XBOX1, digital download). Add that to the glitches and illogical decision trees, and this game is DISSAPOINTING.

I share your pain.

[-UE-SUPERN00B]

Seriusly tho I still Can't connect and Tech Support hasnt helped

[mcsupersport]

You may try uninstalling Origin client, clearing all residue of it, ie clearing any cache files and such and then reinstall it fresh.

This will not remove any games just prevent you playing them until it is reinstalled.

[kibaszottID]

Same here. I contacted support via chat 3 or 4 days ago. After chatting/waiting for ~30 minutes the guy told me it is a technical error and he is going to forward my case to a "special team" and they will contact me in the next 24 hours. Well like i said it was 3-4 days ago and i haven't heard from them, plus i still cannot play.

[stekaitracid]

I do not really believe we will get ANY help.

I just finished my 4th chat, for a second time i've been told "someone" will contact me regarding that issue /like last time, but no one ever reply/.

It seems they have no clue where is the problem, and they deceive use with the help promise.

This is how i see it, cause there are more and more topics about that issue and no one from EA is even taking a part of conversation.

[stekaitracid · Accepted solution]

FINALLY !

It took hours on chat + a lost of emails with EA Specialist, but finally MEA is connecting EA server.

So, as i predicted from very beginning, problem wasn't on my side. EA Specialist found out, that there is some unknown error which was caused by - more or less - Origin Access.

I bought standard version of MEA after the trial and game was working fine; then at some point i bought Origin Access, and my standard version been upgraded to deluxe version.

After one month my Origin Access expired, my deluxe version should revert to standard version again and it did, but that process left some trace on my account and probably that was the reason which didn't allow game to connect servers again /reinstall didn't help too/.

So EA Specialist remove MEA from my account, including all the data left from trial, standard and deluxe version; then she regranted the game and VOILA, it's working again !

So for everyone with connections problem - if you have same issue, and before that you been using trial, standard and/or deluxe on MEA on your account, just contact EA help and ask them to remove the game from your account and to regrant after - maybe it will help.

Many thanks Lillian F. from EA Help.

[Ashiquor]

Hi,

Do anyone of you guys still have the same issue?

It won't connect after Origin Access expired.

Had a chat with some indian guys, but I can't talk about it, and stay calm at the same time...

He said game is not supported anymore, I can choose a different one from a list. Wtf?

[BenjGB]

iv spoken to about 4 support so called "helpers" and they just keep trying to get me to speak to my ISP which clearly isnt the problem as someone posted the fix right on this thread i even told the guy but they just wont listen its getting frustrating

[LanX0r]

same here - issue still exists