Re: Can't Load Need for speed 2015

by Xandersaur
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Original Post

Re: Can't Load Need for speed 2015

Community Manager

@Xandersaur

 

Can you post your full Dxdiag report here, there may be useful detail in that file. Thanks.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 11 of 14 (238 Views)

Re: Can't Load Need for speed 2015

★★★★★ Novice

I have attached the full DxDiag. Thanks.

Message 12 of 14 (227 Views)

Re: Can't Load Need for speed 2015

Community Manager

@Xandersaur

 

Thanks.

 

Try updating your video driver and then set the refresh rate to 50Hz in order to match your monitor refresh rate.

 

Additionally, see the following links for more info and troubleshooting:

 

https://answers.ea.com/t5/Technical-Issues/Can-t-play-kernelbase-error/m-p/5235670/highlight/true#M3...

 

https://answers.ea.com/t5/Technical-Issues/PC-Troubleshooting-and-Requirements/td-p/5235349

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Message 13 of 14 (223 Views)

Re: Can't Load Need for speed 2015

★★★★★ Novice

I've just used Can You Run It? and the graphics driver was 23 months out of date, but I can't update the driver anymore as this is the newest driver.

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