Can not connect to EA servers on NHL22

[jdong2929]

For 3 days now I have been unable to connect to EA servers on NHL22. Works for other games such as Madden but doesn’t not work at all. I have done all the steps. Reset X box, rest router, check Gold Member ship. Nothing is working really frustrated that I can’t play this game.

[EA_Aljo · Accepted solution]

Hi there, @jdong2929 

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know how it goes. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @jdong2929 

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know how it goes. Thanks!

[nighthawk111079]

I'm on ps4 and still have this problem.

[EA_Aljo]

@nighthawk111079 

There's currently an outage with multiple titles that we're investigating and trying to resolve as soon as possible. If you just started not being able to connect within the last hour or so, that would be why. Apologies for the trouble!

[Jarlaxel]

@EA_Aljo Ok that's whats happening. Since about 4 23pm edt. Didn't see anything on @easportsnhl Twitter about it. Guess I'll just have to wait

[nighthawk111079]

We have league playoffs tonight at 8 pm.

[jprovo1]

Is there still something going on? I cannot connect to the server now but was on there last night. I have also tried everything I can think of.

[EA_Aljo]

This issue should now be resolved. Apologies for the trouble, everyone!

[hazmat1071]

I’m still unable to play online with ps5. Went online and verified I’m logged into EA and psn. What needs to be done to resolve this? 

[EA_Aljo]

Hello, @hazmat1071 

What exactly is happening? Can you give me some more details? Thanks!