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Re: Can i log in with my ID Players?

by SalixCat
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Can i log in with my ID Players?

★★★ Newbie

Heloo, last several month I've played The Sims Mobile, but because some reasons, i deleted that, I rememner that I've connect it to Facebook and Playgames. But now, I can't log in... Can you help me?  I remember my id players on my first account, but I'm not saved my games on EA yet. I hope you can help me, thankyou. 

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Re: Can i log in with my ID Players?

Hero

@alicyone 

 

Unfortunately this is an issue that we can't help you fix from the forums.

 

  • You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

 

  • If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!

 


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