Re: Can anyone at EA actually help me

by saintlydevilis
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Original Post

Can anyone at EA actually help me

★★★ Newbie
So basically I lost my account on pvz heroes and i didnt link it with anything so thats gone forever. However, i made $20 in purchases on that lost account so i contacted EA support over the phone. The lady said that if i contacted them through email with evidence of the purchases i could at least redeem them onto my new account. So i contacted EA over email and attached photos of the evidence to the email. Then i get an email saying this email address is no longer being monitored. Yay.
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Re: Can anyone at EA actually help me

★★★★ Novice

How come we get so bad support from them? 

 

It's incredible, I am reading of more and more users in the very same situation... I mean, you the developer are aware of the problem (unless nobody reads this "official" forum), why you don't publish some "we're working to fix the problem" SOMEWHERE?????

Message 2 of 3 (616 Views)

Re: Can anyone at EA actually help me

★★ Guide

I've contacted help a few times and basically.. the help they offered was not of help. They don't try hard to help anyone. I'm guessing they really don't care.

 

Message 3 of 3 (585 Views)