Can a moderator please move this? Submit doesn't work

[kri5ter]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Phone
OS Version Newest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 837-331-916
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Having placed 9th in the Rancor raid, I received a rewards message saying I got a mk4 Chdak Comlink and 40x Nubian securitty Scanner salvage. After claiming them, my gear amounts stayed the same. I am not sure if I received the currency either, but I did get the Han Solo shards. I contacted support and they confirmed it seems to be a bug.
Steps: How can we find the bug ourselves? Check my account
Connection Type Wifi
Please select your region Europe
Country Finland

[kri5ter]

@EA_HighCommand

Does anything happen with these posts? I was told by a service rep this would be forwarded, but no comment on the issue in two weeks

[EA_HighCommand]

Hi @kri5ter and sorry for not responding earlier.

We (EA_Mindtricks and myself) only support the Bug report section.

Can you tell me if this was a Heroic Rancor and when exactly it finished? Thank you!

[kri5ter]

Hi.


Sorry for the tag. Was unable to post on the bugs page.


It was a heroic rancor and it finished on june 14th, at around 15.20 utc