CAS items [ Edited ]

[EA_Lanna]

Hi @EpicRedly 

We do support other languages on Answers HQ aside from English (all links below redirect to The Sims Mobile board for that language):

• English
• Français
• Русский форум
• Deutsch
• Español
• Português
• Nederlands
• Italiano
• Jezyk polski

Please, feel free to direct them to post in any of the aforementioned languages in the appropriate forum. We do not need the Player ID or In game name for now. The questions I've asked above is a good start.

[EpicRedly]

It's not primary the fault of the language... It's more the handling with the AHQ.  

Alice: 
She's missing the "My way or the highway vest" 
Newest tsm-update "Sweet Treat Showdown", Samsung S8, Android 9

Ian: 
He's missing both items. "Heartbreaker-Jacket" and  "My way or the highway vest"
Also the newest TSM-Update "Sweet Treat Showdown". Samsung S8, Android 9

[Jansson350]

Hello. I am one of the few who did not receive the CAS item "My Way or the Highway Vest". I play on a Honor Play. My current player level is 42. My id is 1003202294176. It's the Sweet Treat Showdown Update and I updated the the game to the newest version.

[Gracechelsea111]

Hi,

I also have the issue. Both items are missing. 

I’m playing on Samsung Galaxy S10.

Yes, it is the Sweet Treat Showdown update. 

Yes, I have the newest version installed.

Both.

[EpicRedly]

@EA_Lanna
And "Anja":
She's missing the Heartbreaker-Jacket. She plays also with the sweet treat showdown update and is using a Samsung tablet (SM - T580) with Android

[EpicRedly]

@EA_LannaA big thanks for the team for the free pack! This is suuuuper awesome! ❤

[SalixCat · Accepted solution]

@EpicRedly 

@katrpillar80 

@Gracechelsea111 

@Jansson350 

Have you and your friends got the new pack? If not, restart your devices. My alt account got all the new items :eahigh_file: Thanks for fixing this issue 

[EpicRedly]

@SalixCat Jeeeps! We also received the pack. ❤

[Gracechelsea111]

Yes it worked. I restarted my device and received the clothes.😃

[EA_Lanna]

Thanks for letting us know the update fixed things for you @EpicRedly @SalixCat and @Gracechelsea111. :eahigh_file: 

@EpicRedly would you be ok to double check if the update helped Alice, Ian and Anja receive the items?