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Re: CAS items

by EpicRedly
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CAS items

★★★★ Novice

With the update, I did not receive the CAS items I see others have received. 

Message 1 of 23 (763 Views)

Accepted Solution

Re: CAS items

Hero

@EpicRedly 

@katrpillar80 

@Gracechelsea111 

@Lylidotir 

 

Have you and your friends got the new pack? If not, restart your devices. My alt account got all the new items :eahigh_file: Thanks for fixing this issue Heart



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Message 17 of 23 (679 Views)

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Re: CAS items

What CAS items do you mean @katrpillar80 ?

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do not work for EA

 

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Message 2 of 23 (755 Views)

Re: CAS items

★★★ Apprentice
@Phantomlover1717 I think he means the two new items. "My way or the highest vest" and the other item.
Two players of my group doesn't receiced the item either. What it the best way to solve this problem? Contact the support via app? (The support just give 25 SC for compensation)
Message 3 of 23 (716 Views)

Re: CAS items

[ Edited ]
Hero

@EpicRedly 

@katrpillar80 

 @Phantomlover1717 

My level 50 account received both items while my level 34 didn't get any of them. 

I'm wondering if those items are only for level 50 players. 

At what level were you by the time of the update? 



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Message 4 of 23 (707 Views)

Re: CAS items

★★★ Apprentice
@SalixCat Hm, this is a good point. The Second Account from Butterfly is 45 and the other one whw missed his item level 42.
Message 5 of 23 (700 Views)
Highlighted

Re: CAS items

[ Edited ]
★★★ Apprentice

@SalixCatGot an answer from "jerseygirl rosa". She misses it too and she reached 50 a few weeks ago. Same happens to the User "Rainbowdash". 

Message 6 of 23 (695 Views)

Re: CAS items

Hero

Screenshots of the CAS items.

 

 

CAS items missing.jpg



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Message 7 of 23 (669 Views)

Re: CAS items

[ Edited ]
Community Manager

Hi @EpicRedly  Thanks for updating the thread. Would the players in your group having this issue be able to join this thread? We may need to ask some questions to get a better understanding of what might be causing the issue. Standard smile

Hello @katrpillar80. Standard smile Could you confirm some things for me?:

 

  • What device are you playing The Sims Mobile on? 
  • You mentioned an update, that would that be the Sweet Treat Showdown update
  • Have you updated to be on the latest version available? 
  • Can you name the cas items you're missing also? @EpicRedly and @SalixCat  have listed the "Heartbreaker Jacket" and "My Way or The Highway vest". 
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Message 8 of 23 (663 Views)

Re: CAS items

★★★★ Newbie
Hello. I am one of the few who did not receive the top ingame. I play on a Samsung tablet. My current player level is 45. My id would be 1004419108617
Message 9 of 23 (629 Views)

Re: CAS items

★★★ Apprentice
@EA_Lanna Do you have the questions for me? Not every player is good in english and able to use the AHQ.

So you need the player-ID, IGN-Name, the Info wich device and system-update was used and wich Item is missing? Something else?
Message 10 of 23 (611 Views)
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