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Buy now in HUT

by Larrse-Njubi
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Original Post

Accepted Solution

Buy now in HUT

★★★ Newbie

 

Product: NHL 21
Platform:Sony Playstation 4
How often does the bug occur? Every time
Steps: How can we find the bug ourselves? Buying HUT players using buy it now option
What happens when the bug occurs?

When I try to buy a player from auction house by pressing "buy now" I get an error code:

Failed to retrieve data; please try again later.

Error code: B7DD78AF2E5CF67-0000000000009999-4E815F564128F6BB


What do you expect to see? To be allowed to buy a player
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here NHL HUT
What time did you see the bug? (HH:MM AM/PM) All the time - every time I try to buy a player using buy it now
What is your time zone? GMT+1
What is your gamertag/PSN ID? L37iam
PS4 Crash Reporting: No crash report, just error code from EA
What is your game language? English

 

 

I have tried to delete the game + all data three times.

 

I do manage to bid on players, but never "buy now"

 

What can I do to fix this?

Message 1 of 5 (348 Views)

Accepted Solution

Re: Buy now in HUT

Community Manager

Hi there, @Larrse-Njubi.

 

This is something an advisor can fix for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png

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Message 2 of 5 (306 Views)

All Replies

Re: Buy now in HUT

Community Manager

Hi there, @Larrse-Njubi.

 

This is something an advisor can fix for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png
Message 2 of 5 (307 Views)

Re: Buy now in HUT

★★★ Novice

I am having this issue also

Message 3 of 5 (273 Views)

Re: Buy now in HUT

★★★ Novice

Seems to be when i try to buy silver players. I can buy gold players fine

Message 4 of 5 (269 Views)

Re: Buy now in HUT

Community Manager

HI there, @MATT_BO_OGEY 

 

Please see my previous post for how to get help with this. Thanks!

Aljo.png
Message 5 of 5 (259 Views)
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