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by EllieMoon22

Original Post



★★ Newbie

Last ditch request for help.


I have an iPhone. Since yesterday morning I have not been able to get into my game. I’ve restarted my phone, updated my phone, hard reset my phone, reset my internet settings, connected through VPN, went off WiFi and and tried just data through my phone. Nothing has worked. I’ve re-installed the game. When I go back to re-download it, it recognizes me (welcomes me back). When it asks if I want to start from new or from my current level from the cloud, I click that and the whole process resets. I have not tried the other option (start new) because it says that it cannot be undone. SUPER FRUSTRATED. Can anyone give any insight?

How long once you contact EA do they respond and actually rectify?

Message 1 of 2 (227 Views)

Re: Bug



Hi! Don't start from level 1 because that will overwrite your saved progress.

Support hours are temporarily changed. 

New Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday 

You can read here how to Get help in The Sims Mobile.


Mail is your best option as you can't open your game. 



I don't work for EA.             No trabajo en EA.    

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