Bug to Link my PlayStation account with my Xbox

[v75877a96ik0]

I have recently linked my PlayStation account to my Xbox account to transfert my rewards but when I open the account menu , and I go in the window connections, I can see that my PlayStation account isn’t linked to my Xbox account and my rewards wasn’t transferred 

. when I tried to reconnect it to my Xbox , it says that he is already connected to an account . Can anyone help me cause I know that this community is strong to solve some problems like that . Thank you 😀

[EA_Mako · Accepted solution]

Hey @v75877a96ik0,

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

Your rewards and cosmetics cannot be transferred by linking your platform to a different EA Account. This will just result in your progress being lost.

If you've lost progress you'll need to re-link your platform to its original EA Account to try restoring access. This is not a guarantee but may help restore progress. 

We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.

Cross Progression in Apex Legends™ (ea.com)

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)  

[EA_Mako · Accepted solution]

Hey @v75877a96ik0,

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

Your rewards and cosmetics cannot be transferred by linking your platform to a different EA Account. This will just result in your progress being lost.

If you've lost progress you'll need to re-link your platform to its original EA Account to try restoring access. This is not a guarantee but may help restore progress. 

We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.

Cross Progression in Apex Legends™ (ea.com)

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)