Hey @chrisjanssen12 we are unable to assist with any account-based issue such as this so you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
I had an call whit ea they said they can see someone buyed packs and dicards but they say they dont can do a thing deu they dit it whit my primairy ps4 pleas help me