Bought the fortunes favor pack off the xbox store - no skin

[ltkitten]

Hi, it's been a couple of days since i bought the fortunes favor pack, I received the 600 coins but no skin. Is there an issues with receiving the skin or am I suppose to do something else to have it added to my account?

[EA_Kent · Accepted solution]

Hi @ltkitten. 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we're able to look into here on Answers HQ. 

For more information on how to create a case with them check out the EA Help website. If you prefer you can also speak with them via Facebook or Twitter as well. 

/Kent

[EA_Kent · Accepted solution]

Hi @ltkitten. 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we're able to look into here on Answers HQ. 

For more information on how to create a case with them check out the EA Help website. If you prefer you can also speak with them via Facebook or Twitter as well. 

/Kent

[dabzalot12344]

@EA_Kent I have the same issue. And my PlayStation plus exclusive packs are not showing on my PlayStation account either. Please help me with this. It's literally the only game i play 😅😭

[ltkitten]

Thanks for your help Kent I got in contact with EA through Facebook messenger and sorted it out  

[EA_Kent]

@ltkitten 

Nice! That's good to hear. Thanks for following up and letting me know. 

/Kent