Bought my kids Battlefield V and they can't play

[JasperUk666]

Hi there. I have a bit of an issue it seems. I purchased my kids a copy of battlefield V each and they can not play online at all.. It won't let them go online but I believe this to be an issue with there Date of birth attached to there origin account meaning they have a underage account. I have spent days trying to change there date of birth on origin as it says you can age up an account but I have being unsuccessful so far. I think this may have summit to do with me using a different email address on my adult account to there origin and Microsoft accounts... Any help would be gratefully appreciated...

[WindowsManTv_CZE · Accepted solution]

Hello @JasperUk666

Better to contact EA Help and explain them everything, they will ask you on some things so be ready with your email.


EA Help - https://help.ea.com

[EA_Blueberry]

Hi, @JasperUk666 

For specific account changes like this we will need you to contact our Live-Support team so an EA Advisor can assist you.

Click here to contact an EA Advisor

Thank you for purchasing Battlefield V!

[WindowsManTv_CZE · Accepted solution]

Hello @JasperUk666

Better to contact EA Help and explain them everything, they will ask you on some things so be ready with your email.


EA Help - https://help.ea.com

[JasperUk666]

Thanks