Bought house is not in the catalog

by 1006081161992
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Original Post

Bought house is not in the catalog

★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Xiaomi Redmi Note 9 T
OS Version Android
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? In catalog.
What do you expect to see?
Connection Type Mobile
Please select your region Europe
Country Czech Republic

Hello. Yesterday I bought a new package in The Sims Mobile - buy a summer house. I bought it via Google Play, the package cost 179 CZK (Czech crown, currency of the Czech Republic). But unfortunately so far my package has not been activated in the game in the catalog, it is not in the menu, it is not shown anywhere. So I asked Google Play for a refund yesterday. I already have 4 plots and 4 houses and yesterday I bought the fifth plot.However, I am very interested in a package of  summer house with a car - but it is not in the game or available for purchase. Can you please help me if it is possible for me to this opportunity again in my game, I will be happy to buy the package again! Thank you for your answer.

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Re: Bought house is not in the catalog

Community Manager

Hi @1006081161992 

 

Nalani's Summer Getaway was only available under the Featured section for a short time- it's currently no longer available for purchase. 

 

However, it has been made available a few times previously, so there is a chance that it could return again in the future. 

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