Bought crystals
by jza2002Original Post
Hi @jza2002,
I'm catching up on the threads in this board and wanted to link in with you. Did you reach out to our support team, Apple or Google Plays directly since making this thread?
- EA_Lanna
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Which store did you make the purchases from? Could you also clarify if you receive 2x15 crystals with the two charges or 1x15?
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
Hi @jza2002,
Thank you for clarifying the amount of crystals that came through.
Apologies for the confusion, I'm asking if the purchase was from the Apple or Google Play store. All in-game purchases will route through to one or the other depending on the device you play SWGOH on.
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
Hi @jza2002,
I'm sorry to hear that. You were correct to link in with Apple regarding a refund for this. However if they've reviewed your case and determined you don't meet their eligibility criteria for a refund, one won't be issued.
What we can do is help you receive the crystals you were charged for the second time if the refund isn't going ahead. Please, use the steps in this article to generate an in-game ticket to reach our support team. Then provide the advisor with valid proof of purchase and they'll look into that for you.
- EA_Lanna
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
