Bought Used PS4. Madden18 EA account as old owners on my account

[DiggingDonut]

I bought a used PS4. old owner had madden18 and signed in with his ea account. every time i try to sign in it uses his email, and i can’t change it to mine. is there anyway i can reset it and play on my ea account and make it to where it won’t automatically try to sign into his? it won’t let me enter a different email as his is already showing on the screen.

[EA_Barry · Accepted solution]

@DiggingDonut

To disassociate the console from the previous owners account you need to deactivate it as the primary console for that old users account and then activate the console as the primary console for your account.

See the following link for steps to deactivate the old account and then activate yours:

http://manuals.playstation.net/document/en/ps4/settings/activation.html

[EA_Barry · Accepted solution]

@DiggingDonut

To disassociate the console from the previous owners account you need to deactivate it as the primary console for that old users account and then activate the console as the primary console for your account.

See the following link for steps to deactivate the old account and then activate yours:

http://manuals.playstation.net/document/en/ps4/settings/activation.html

[GRASSYKNOLL90]

I deactivated my PS4 but I still can not log into my EA account it only gives me the options to sign into the previous owners account. I went to settings and deactivated the ps4 like the instructions said but still can't sign in 🤷‍♂️

[EA_Blueberry]

@GRASSYKNOLL90 

This is a situation our forum staff unfortunately can't help out with. We will need you to contact our Support team for account recovery. An EA Advisor will be able to pull up your account and make the necessary changes to it so you can login, pending account verification steps are passed. 

Account Recovery

https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/