June 2018
So earlier this week, I called in to have a payment refunded for Rise of the Hutt Cartel and opted to get a one-month sub instead so I can get everything for a much cheaper price. However, after I paid for my subscription, I can't access my account anymore. Resetting my password does nothing, and I can't get into the game anymore.
I could also barely understand the person that answered my call, as if she was mumbling into the speaker.
Solved! Go to Solution.
June 2018
You will need to call CS again and get this cleared up.
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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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June 2018
What error is it giving you when you try to login or reset your password?
June 2018 - last edited June 2018
When I put in my correct info on the website, the page resets with the flag "Please login to access your account information."
Logging in to the game gives me a flag that says "There is a problem with your account. Please check your email for instructions." No email was ever received, even checking the Spam folder.
June 2018
The error message "There is a problem with your account." means your account has been either suspended or banned for some reason.
It may be a simple fix. You can call customer service via the numbers in this link here.
The wait timeay be long due to the issue with subscription and cartel coin purchases but it would be the fastest way.
Another option is to email SWTORAccountDisputes@bioware.com with your display name and that you were either banned or suspended in the subject line and the body of the email.
It goes to a separate team that can look into it though it may take up to 3 business days for a response.
June 2018
June 2018
I don't know what caused it. It could just an error as that happened to me once. I would email the address provided in my last message. I'm not sure how long it will take but it does go to a soexislispe group that deals with those requests
June 2018
You will need to call CS again and get this cleared up.
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here