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Re: BOUGHT APEX COINS AND DIDN'T RECEIVE THEM

by epic_shadow0530
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Original Post

Re: BOUGHT APEX COINS AND DIDN'T RECEIVE THEM

★★ Novice
@jr22mongeg17 They never did anything to fix my account. I spent hundreds of dollars on this game and they legit did not care. My account has been messed up this entire time and every time I spoke to support they continually claimed there was “nothing wrong with the account.” Obviously there was.

They tried to blame it on PlayStation despite the fact I was able to buy everything else just fine on PlayStation. It was only when I tried to purchase stuff from Apex that this happened.

Either way I don’t play the game anymore and a large part of it was because this never was fixed and the horrible customer service I received. I guess they didn’t want the hundreds of dollars I was trying to give them. I’ll just spend my money elsewhere
Message 11 of 17 (338 Views)

Re: BOUGHT APEX COINS AND DIDN'T RECEIVE THEM

★★★ Newbie

I’ve had the same issue with two purchases. Have they fixed it yet?

Message 12 of 17 (301 Views)

Re: BOUGHT APEX COINS AND DIDN'T RECEIVE THEM

Community Manager

@Dinomatic201 wrote:

I’ve had the same issue with two purchases. Have they fixed it yet?


@Dinomatic201 

 

In order to get this fixed, we'll need you to contact our Support team so they can help verify the purchase was successful and help grant the coins to your account. Please have your proof of purchase attached to your case so an EA Advisor is ready to process this for you within minutes.

Here is how to get in touch with our Advisors:

 

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

Message 13 of 17 (2,844 Views)

Re: BOUGHT APEX COINS AND DIDN'T RECEIVE THEM

★★★ Newbie

Hello sir goodafternoon i just wanna how can i fix my problem i buy the 1000 apex coin in playstation and its been 24h but i still didnt recieve it can i ask for help idk what to do lol and sorry for my english if its bad

 

Message 14 of 17 (254 Views)

Re: Bought Apex Coins and didn't receive them

★★★ Newbie

i just bought my middle child two of these 2150 packs and never recieved them. i used the xbox gift card that i purchased on line, i do this with all my sons stuff period and never have an issue till this time. my son just wants his 4300 apex coins.

 

Message 15 of 17 (106 Views)

Re: BOUGHT APEX COINS AND DIDN'T RECEIVE THEM

★ Novice

I know this is late but make sure you linked the appropriate accounts. I had an EA account that I completely forgot about linked to an ps account that synced and messed up the sync. Unlink you ps account from ea and prime. Sign into ea and make sure no ps data is in it. Redo with new sync.

Message 16 of 17 (73 Views)

Re: BOUGHT APEX COINS AND DIDN'T RECEIVE THEM

★ Novice

# foolofshiit

 

Message 17 of 17 (73 Views)
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