I’ve had the same issue with two purchases. Have they fixed it yet?
In order to get this fixed, we'll need you to contact our Support team so they can help verify the purchase was successful and help grant the coins to your account. Please have your proof of purchase attached to your case so an EA Advisor is ready to process this for you within minutes.
Here is how to get in touch with our Advisors:
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Hello sir goodafternoon i just wanna how can i fix my problem i buy the 1000 apex coin in playstation and its been 24h but i still didnt recieve it can i ask for help idk what to do lol and sorry for my english if its bad
i just bought my middle child two of these 2150 packs and never recieved them. i used the xbox gift card that i purchased on line, i do this with all my sons stuff period and never have an issue till this time. my son just wants his 4300 apex coins.
I know this is late but make sure you linked the appropriate accounts. I had an EA account that I completely forgot about linked to an ps account that synced and messed up the sync. Unlink you ps account from ea and prime. Sign into ea and make sure no ps data is in it. Redo with new sync.