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Re: Bonus License Plate Backgrounds disappeared

by FREESTILO
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Original Post

Bonus License Plate Backgrounds disappeared

★★★★ Novice

Product: Need for Speed Payback
Platform:Microsoft XBOX One
Summarize your bug I have lost all those bonus license plates i got (Payback. NFS 2015, NFS Rivals and Coca-Cola)
What is your gamertag/PSN ID/EA Account name? RedivivusOlive1
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? February 8, 2018
What time did you see the bug? (HH:MM AM/PM) 8:40 PM
What is your time zone? CTT - GMT + 8:00
Steps: How can we find the bug ourselves? Go to the license plate section in the visual customization, and select change plate background in the plate modification screen.
What happens when the bug occurs? All of the loyalty bonus license plates except for the Deluxe Edition plate (Payback, Coca-Cola, Rivals and NFS 2015 disappear from the plate screen)
What do you expect to see? I expect to see the Payback, NFS 2015, Rivals and Coca-Cola plate backgrounds appear.
Please select your region Asia
Were you connected to other players when the bug occurred? No

I went into the plate customization screen. and found out the plates have disappeared.

Message 1 of 10 (1,382 Views)

Re: Bonus License Plate Backgrounds disappeared

★★★★ Novice
I have the same problem on PC. It happened about 1 month ago and until now, I hadn't seen anybody having the same problem.
Message 2 of 10 (1,345 Views)

Re: Bonus License Plate Backgrounds disappeared

★★★★ Novice
I had lost my Coke plate
Message 3 of 10 (1,234 Views)

Re: Bonus License Plate Backgrounds disappeared

[ Edited ]
★★★★ Novice

I lost the Battlefield 1 background a few days ago on PS4.

Message 4 of 10 (906 Views)

Re: Bonus License Plate Backgrounds disappeared

Community Manager

Hey @JERRY-666

 

Do you still have Battlefield 1 installed on your PS4? I'm curious as to whether you might have uninstalled it lately that could have triggered something to happen. 

 

 

/Blueberry

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Message 5 of 10 (878 Views)

Re: Bonus License Plate Backgrounds disappeared

★★★★ Novice

I have BF1 installed and I just logged in again and opened a couple of creates. Then I reinstalled NFS Payback, BF1 plate is still missing.

Message 6 of 10 (801 Views)
Highlighted

Re: Bonus License Plate Backgrounds disappeared

★★★★ Novice

@KylaAQKZYengDid you fix your problem? And how? I have similar issue with all my plates reseted to default ones on all my cars. Frustrating!

Message 7 of 10 (596 Views)

Re: Bonus License Plate Backgrounds disappeared

★★★★ Novice
did you figure out a way to get it back?
Message 8 of 10 (456 Views)

Re: Bonus License Plate Backgrounds disappeared

★★★ Newbie

Any resolution yet?

Message 9 of 10 (245 Views)

Re: Bonus License Plate Backgrounds disappeared

Community Manager

@Comrad-Warfar 

 

If you are missing one of these license plates please reach out to our Live-Support team so they can take a look at your account.

Click here to contact an EA Advisor

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 10 of 10 (198 Views)

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