Black Screen and Crash to Desktop

by V1P3R1986
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Original Post

Black Screen and Crash to Desktop

★★ Novice
Black Screen and Crash to Desktop
Whenever i start the game, i get a Black Screen. When i do nothing i stays forever, but if i hit the ESC Button i get to the main Menu. Cant do anything there sadly because when i hit any of the Buttons i get a Crash to Desktop with an Window that says:
"Petroglyph crash report
The game has encountered an error and is unable to continue
A crash report will be generated to help us resolve this issue"

I tried so far:

Clean reboot
Validating gamedata
New Instalation on another SSD
changing the Resolution in the CONQUER.INI to 1920x1080
Starting the game as Admin
Message 1 of 3 (990 Views)

Re: Black Screen and Crash to Desktop

★ Pro
@V1P3R1986
Duplicated Thread.

https://answers.ea.com/t5/Technical-Issues/Black-screen-after-chosing-C-amp-C-or-Red-alert/m-p/91868...
and
https://answers.ea.com/t5/Technical-Issues/Black-Screen-after-starting-the-game-2-files-failed-to-va...

These are both related issues.

Also note, there are other issues that have the same root cause or have similar solutions.
https://answers.ea.com/t5/Technical-Issues/C-amp-C-side-menu-with-build-options-not-visible/m-p/9215...
That might be your best chance finding something that might work. Please note: this issue may not have the same solution for all users.

Try checking that your Graphics Card actually supports DirectX 11 specifically.

Please Note: I'm not an expert.
Message 2 of 3 (946 Views)

Re: Black Screen and Crash to Desktop

★★ Novice

Still the ame Problem with 1 Change.

After the Last Patch there is only the Black Screen, No Main Menü after htting ESC.

Message 3 of 3 (807 Views)