Oh really? So an email account I have not used in over a year is the problem? Then how come EA had no problems taking my payment on this account last month on the exact same card, or over the last 8 years for that matter? Okay though, I'll play your game. So I hit the reset link, logged into an account I don't even use for my SWTOR account any longer, waited 45 minutes and...oh look, no password reset email. Nada. Yes, I checked the spam folders too, before you decide to further insult my intelligence. At this point, I am just done with all of it. The fact you even sent me on this goose chase is indicative of the terrible customer service EA has always been known for.
Forget it, just forget it. I work full time, attend graduate school full time, and when I DO finally get a few moments to enjoy some much deserved down time, I don't need to be sent on some ridiculous scavenger hunt on the internet to locate old email accounts and reset passwords, just to give you my hard earned money.
I've been a loyal subscriber since 2012 and it is clear to me that EA could care less about customer loyalty, when I know for a fact that this would be a very easy fix on the billing end of things. I mean you literally CHARGED MY CARD LAST MONTH WITH NO ISSUES!!!! What's changed since then? Absolutely nothing. So why issues now? I suppose I will never know.
Don't want my $180.00 bucks a year? That's fine. There are plenty of other companies who will be more than willing to take it, and provide a much higher level of customer service than I have witnessed here. Considering the amount of money EA rakes in from customers every year, one would think they could hire some customer support folks who were at least mildly capable of solving simple problems and not turning it around and making it the customers fault. Hands down the worst customer service experience I have ever dealt with in my entire life. So long, adieu, and goodbye. May my experience be a warning to others.
