October 2020 - last edited October 2020
Ive been contacting EA since october 9th and the problem doesn't get fixed. I get another agent every response and they all ask me the same. I've been repeating myself for two weeks. EA wants me to send a help ticket in game but I can't send that because I don't see anything on my screen when I open Sims Mobile, like i told several times. I can still see some of my Sims but thats all. No tab on the right, no tab below with my sims. I've spend so much money on this game with the packs & simcash, I dont want to start over.
I did everything they told me to do before, like trouble shooting.
October 2020
Hi @tatjana-i-am,
When you open your settings tab to contact support what do you see? Is it this:
If not, can you take a screenshot of what options are showing in your settings tab please?
- EA_Lanna
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October 2020
I dont have the tab at all, this is everything i see:
October 2020
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
October 2020
I've always played on my iPhone x, then I switched to Android and I could still play. I had a break after August because I was taking care of my mom and when I wanted to play again: this was the screen I got. I dont see any updates now.
October 2020
Hi @tatjana-i-am,
Ok, thank you for sharing that. If you had the menu icons before the break, troubleshooting may help those to reappear now. Could you please complete these steps: "Android troubleshooting for EA Mobile Games" and let us know how you get on after?
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
October 2020 - last edited October 2020
Hi Lanna,
It doesn't seem to work, this is the screen I get. I also tried on another phone.
Also still no tab on the right.
Ps. I was able to download the new update.
October 2020
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds