Battlefront 2 Xbox one S crash

[jcm9942]

When I reached Lando's level on the Campaign the game freezes and make a horrible error sound. When I try to press start or go to Xbox one home the tv screen turns black and automatically the xbox turns off. 

When I try to open the game and continue the level again the error keeps happening

[jcm9942]

When I reached Lando's level on the Campaign the game freezes and make a horrible error sound. When I try to press start or go to Xbox one home the tv screen turns black and automatically the xbox turns off. 

When I try to open the game and continue the level again the error keeps happening

[EA_Atic · Accepted solution]

Have you tried to power cycle the console? and then try that level again? @jcm9942 

How to power cycle: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

/Atic 

[EA_Atic · Accepted solution]

Have you tried to power cycle the console? and then try that level again? @jcm9942 

How to power cycle: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

/Atic