Battlefront 2 PC crashes to desktop

[r0cksinger]

Star Wars Battlefront 2 for PC crashes to desktop since latest September update. 

[TyrosineKinase]

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug The game keeps crashing after a round, and always happens in the transition back to the main menu or to a game from the main menu. System configuration - i7 , 32GB RAM, NVidia GTX1060 MaxQ Monitor = 1080p with HDR10 enabled.
What is your gamertag/PSN ID/EA Account name? TyrosineKinase
How often does the bug occur? Often (50% - 99%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23-09-2019
What time did you see the bug? (HH:MM AM/PM) 3PM - 2AM
In what game mode did the bug occur? Arcade Mode
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? I doubt this is reproducible.
What happens when the bug occurs? The sound freezes, the screen goes black, and the game exits.
What do you expect to see?
Please select your region North America
AMD or Nvidia Model Number GTX 1060 MAXQ

‌

The error rate in the frostbite crash dumps is consistent. I have pasted the exception analysis section of the minidump file here. 

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Timeline.Process.Start.DeltaSec
Value: 695

PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

Timeline: !analyze.Start
Name: <blank>
Time: 2019-09-24T07:01:56.38Z
Diff: 379038 mSec

Timeline: Dump.Current
Name: <blank>
Time: 2019-09-24T06:55:37.0Z
Diff: 0 mSec

Timeline: Process.Start
Name: <blank>
Time: 2019-09-24T06:44:02.0Z
Diff: 695000 mSec

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT: (.ecxr)
rax=000000005d2ee260 rbx=0000000017aa6300 rcx=000000005d2ee258
rdx=ad9ea5d9bb3a7b92 rsi=0000000000000000 rdi=ad9ea5d9bb3a7b92
rip=00007ffb1feed0c0 rsp=0000000046a0f090 rbp=0000000046a0f189
r8=0000000000000000 r9=0000000000000000 r10=ad9ea5d9bb3a7b92
r11=000000005d2ee180 r12=0000000046a0f1a8 r13=000000004fb3d7b0
r14=000000005d2ee258 r15=0000000023c1bac0
iopl=0 nv up ei ng nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010282
d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+0x30:
00007ffb`1feed0c0 39b2a8000000 cmp dword ptr [rdx+0A8h],esi ds:ad9ea5d9`bb3a7c3a=????????
Resetting default scope

FAULTING_IP:
d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+30
00007ffb`1feed0c0 39b2a8000000 cmp dword ptr [rdx+0A8h],esi

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffb1feed0c0 (d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+0x0000000000000030)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

DEFAULT_BUCKET_ID: INVALID_POINTER_READ

PROCESS_NAME: starwarsbattlefrontii.exe

FOLLOWUP_IP:
d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+30
00007ffb`1feed0c0 39b2a8000000 cmp dword ptr [rdx+0A8h],esi

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

WATSON_BKT_PROCSTAMP: 5d56c84d

WATSON_BKT_PROCVER: 1.0.0.0

PROCESS_VER_PRODUCT: STAR WARS Battlefront II

WATSON_BKT_MODULE: d3d11.dll

WATSON_BKT_MODSTAMP: 13a31007

WATSON_BKT_MODOFFSET: 12d0c0

WATSON_BKT_MODVER: 6.2.17763.1

MODULE_VER_PRODUCT: Microsoft® Windows® Operating System

BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

MODLIST_WITH_TSCHKSUM_HASH: b148e73280760f3ee46436bab4a1df20b20a3d25

MODLIST_SHA1_HASH: 1d7c1f96ad487e4127018d19562056a19f48acf8

COMMENT: Frostbite MiniDump. Address: 00007FFB1FEED0C0 (In Windbg type: .ecxr)
[EOF]

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

DUMP_FLAGS: a2

DUMP_TYPE: 11

ANALYSIS_SESSION_HOST: DESKTOP-57G3MJB

ANALYSIS_SESSION_TIME: 09-24-2019 03:01:56.0038

ANALYSIS_VERSION: 10.0.18362.1 x86fre

THREAD_ATTRIBUTES:
OS_LOCALE: ENN

BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ

PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT

PROBLEM_CLASSES:

ID: [0n313]
Type: [@ACCESS_VIOLATION]
Class: Addendum
Scope: BUCKET_ID
Name: Omit
Data: Omit
PID: [Unspecified]
TID: [0x30d8]
Frame: [0] : d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>

ID: [0n285]
Type: [INVALID_POINTER_READ]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Add
Data: Omit
PID: [Unspecified]
TID: [0x30d8]
Frame: [0] : d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>

LAST_CONTROL_TRANSFER: from 00000001416055c2 to 00007ffb1feed0c0

STACK_TEXT:
00000000`46a0f090 00000001`416055c2 : 00000000`17aa6338 00000000`46a0f188 00000000`00000000 00000000`00000000 : d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+0x30
00000000`46a0f0c0 00000001`415c8aef : 00000000`6b518ca0 00000000`6b518c60 00000000`46a0f189 00000000`46a0f188 : starwarsbattlefrontii!PCA+0x3a2e62
00000000`46a0f0f0 00000001`46630e19 : 00000000`f2a0de80 00000001`4346e3a8 00000000`4fb3d7b0 00000001`4346e3a8 : starwarsbattlefrontii!PCA+0x36638f
00000000`46a0f1f0 00000001`4149d623 : 00000000`f2a0d110 00000000`4fb3d7b0 00000000`4fb3d7b0 00000000`0000ffff : starwarsbattlefrontii!AmdPowerXpressRequestHighPerformance+0x2569c35
00000000`46a0f260 00000001`4149cf46 : 00000000`f2a986f0 00000000`4fb3d7b0 00000000`f3772c60 00007ffb`184b5c25 : starwarsbattlefrontii!PCA+0x23aec3
00000000`46a0f310 00000001`414a79ab : 00000000`4fb3d7b0 00000000`4fb38450 00000000`4fb38450 00000000`16f172a2 : starwarsbattlefrontii!PCA+0x23a7e6
00000000`46a0f570 00000001`414a7217 : 00000000`00000000 00000000`338ac980 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!PCA+0x24524b
00000000`46a0f690 00000001`414a7caf : 00000000`3cb67f78 00000000`3393d8c0 00000000`00125904 00000001`445f6230 : starwarsbattlefrontii!PCA+0x244ab7
00000000`46a0f7c0 00000001`4116d236 : 00000000`00000000 00000000`0002eb18 00000000`00000000 00000000`0002eb18 : starwarsbattlefrontii!PCA+0x24554f
00000000`46a0f8b0 00000001`4116bcb8 : 00000000`338de700 00000000`338de700 00000000`04e86b20 00000000`00125904 : starwarsbattlefrontii!GetPCAMeanVector+0xa0d4b6
00000000`46a0f8f0 00000001`411715d9 : 00000000`338da300 00000000`00000000 00000000`46a0fa40 00000000`338a7e40 : starwarsbattlefrontii!GetPCAMeanVector+0xa0bf38
00000000`46a0f940 00000001`41173d0c : 00000001`445f6230 00000000`46a0fc80 00000000`34110201 00000001`443820a0 : starwarsbattlefrontii!GetPCAMeanVector+0xa11859
00000000`46a0fb70 00000001`4117102e : 00000000`00000000 00000000`341102b0 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!GetPCAMeanVector+0xa13f8c
00000000`46a0fc50 00000001`410febb4 : 00000000`00000001 00000001`41171000 00000022`406d1388 00000000`00000000 : starwarsbattlefrontii!GetPCAMeanVector+0xa112ae
00000000`46a0fca0 00000001`41100460 : 00000000`00001000 00000001`443c990c 00000000`000030d8 00000000`00000000 : starwarsbattlefrontii!GetPCAMeanVector+0x99ee34
00000000`46a0fcd0 00000001`41100334 : 00000000`341102b0 00000000`34110270 00000000`00000001 00000000`00000000 : starwarsbattlefrontii!GetPCAMeanVector+0x9a06e0
00000000`46a0fd30 00000000`341102b0 : 00000000`34110270 00000000`00000001 00000000`00000000 00000000`46a0fd70 : starwarsbattlefrontii!GetPCAMeanVector+0x9a05b4
00000000`46a0fd38 00000000`34110270 : 00000000`00000001 00000000`00000000 00000000`46a0fd70 00000000`00000001 : 0x341102b0
00000000`46a0fd40 00000000`00000001 : 00000000`00000000 00000000`46a0fd70 00000000`00000001 00000001`443c98c0 : 0x34110270
00000000`46a0fd48 00000000`00000000 : 00000000`46a0fd70 00000000`00000001 00000001`443c98c0 00000001`406f7c84 : 0x1

THREAD_SHA1_HASH_MOD_FUNC: 7e36811b22c4cab97767d1de4c6d51921f981e8a

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 03aea140dad74026ab4122aa41c369d814b53f48

THREAD_SHA1_HASH_MOD: b0b2f1b11e00271ec314fffec855bbaebdfc7b24

FAULT_INSTR_CODE: a8b239

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+30

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: d3d11

IMAGE_NAME: d3d11.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 13a31007

STACK_COMMAND: ~20s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_d3d11.dll!CContext::TID3D11DeviceContext_SetShader__1,0_

BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_d3d11!CContext::TID3D11DeviceContext_SetShader__1,0_+30

FAILURE_EXCEPTION_CODE: c0000005

FAILURE_IMAGE_NAME: d3d11.dll

BUCKET_ID_IMAGE_STR: d3d11.dll

FAILURE_MODULE_NAME: d3d11

BUCKET_ID_MODULE_STR: d3d11

FAILURE_FUNCTION_NAME: CContext::TID3D11DeviceContext_SetShader__1,0_

BUCKET_ID_FUNCTION_STR: CContext::TID3D11DeviceContext_SetShader__1,0_

BUCKET_ID_OFFSET: 30

BUCKET_ID_MODTIMEDATESTAMP: 13a31007

BUCKET_ID_MODCHECKSUM: 28c849

BUCKET_ID_MODVER_STR: 6.2.17763.1

BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_INVALID_POINTER_READ_

FAILURE_PROBLEM_CLASS: APPLICATION_FAULT

FAILURE_SYMBOL_NAME: d3d11.dll!CContext::TID3D11DeviceContext_SetShader__1,0_

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/starwarsbattlefrontii.exe/1.0.0.0/5d56c84d/d3d11.dll/6.2.17763....

TARGET_TIME: 2019-09-24T06:55:37.000Z

OSBUILD: 17763

OSSERVICEPACK: 475

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 768

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt SingleUserTS Personal

USER_LCID: 0

OSBUILD_TIMESTAMP: 1989-09-10 02:58:46

BUILDDATESTAMP_STR: 180914-1434

BUILDLAB_STR: rs5_release

BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME: 235d

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:invalid_pointer_read_c0000005_d3d11.dll!ccontext::tid3d11devicecontext_setshader__1,0_

FAILURE_ID_HASH: {cc66d4e9-4451-793a-6bae-671f0a30adc3}

Followup: MachineOwner

[EA_Ataashi]

Hey @r0cksinger 

Sorry to hear about your issues with Battlefront II 

I assume the game was working ok before the update? Does the game crashes at any specific moment, for example right after it launches?

Overall, I would recommend to remove the STAR WARS Battlefront II folder from your documents, disable background applications and launch game as administrator in the first place.

Let me know if that helped 

/Ataashi

PS I've moved your post to our SWB2 forum.

[Kael_SW]

Hi

When I start star wars battlefront II, the game either does 1 of 2 things the game crashes or it gives me a blue screen of death, this started after i installed the co-op update

PC specs

cpu: ryzen 7 2700

gpu: radeon rx 5700xt

Ram: 16gb

Pls help

[HUSHHSUH]

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug Game crashes every time I join a match in online matchmaking.
What is your gamertag/PSN ID/EA Account name? HUSHHSUH
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 28/09/2019
What time did you see the bug? (HH:MM AM/PM) 6:00 PM
In what game mode did the bug occur? Capital Supremacy
What is your time zone? NST - GMT + 12:00
Steps: How can we find the bug ourselves? Unknown.
What happens when the bug occurs? Game crashes.
What do you expect to see? A patch update to fix the issue.
Please select your region Australia
AMD or Nvidia Model Number Device ID: 10DE 1E04 37C01458 Part Number: G150 0031

‌

The game crashes every single time I try to join a match in online matchmaking. Sometimes I'll get to play for 30 seconds before it crashes, sometimes I won't even get to load into the match. I've tried repairing the game through Origin, I've cleared the Origin cache, nothing has worked. The game usually runs fine in Instant Action, but has also crashed while playing that as well a few times. The game also frequently crashes when changing graphic settings in the game menu. Something was broken with this new update because I had no issues with the game prior to the update. Please fix these issues ASAP. Thank you.

[glitchkl]

I have the same issue

my crashes when it's trying to join a game in the middle of loading the map

[2NailBandit]

I just picked this game up. Its fun. This game likes to crash a lot. That's not fun.

After about 5 or more minutes into a game, the game will freeze suddenly. I only have the ability to move the camera at this point. Then within a few seconds the game crashes to desktop.

I've tried every fix I have found online in an attempt to fix this.

Help me, EA community. You're my only hope.

[ICT_BroMac]

Same here. Anything other than single player campaign will start loading a map and then crash right to the desktop, no freezing or anything.

Have you found a solution?

[ICT_BroMac]

@EA_Ataashi I've been experiencing the same issues. That solution did not seem to help me.

[Lamaman71]

@DkSmoody Me too - just bought it - running on an i7 with a 2080 - the PC is absolutley fine but BF2 just crashes to the desktop (PC)