Battlefield V crashing my broadband

[TSkingZ]

So I am able to play about 2 mins of a match before I get a blank screen and then an error msg saying I've been disconnected from EA servers. Weirdly as this happens it crashes my broadband. All my devices disconnect. I don't have any dropping for the whole day but as soon as the game crashes it ruins my broadband.  Anyone else have the same issue???  @

[TSkingZ · Accepted solution]

After several reinstalls and harddrive wipes it now seems ok. Thanks for the help guys

[iluminatethesky]

Hey @TSkingZ,

That's really odd.

Have you tried any of these connection steps?

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Let us know if you still need assistance.

Thank you  

[TSkingZ]

Yeah done all those. Even switched to a wired connection. It's really strange. My broadband provider can't find faults. My speeds, ping, packet loss are all good. It's just when I get kicked out of a game my broadband just drops and continues to slow and drop unless I preform a factory reset on my hub. I work for a different network provider in the technical management center so I have a lot of experience in dealing with broadband but I've never seen this. Don't know where to start!?

[EA_Atic]

Hey @TSkingZ, do you have the opportunity to try another modem/router?

/Atic

[That-Swift-Kid]

Try reinstalling the game that should do it.

[TSkingZ · Accepted solution]

After several reinstalls and harddrive wipes it now seems ok. Thanks for the help guys

[EA_Atic]

Great to hear that you managed to solve it!  @TSkingZ

/Atic