Battlefield V Unable to connect

[OhCKDexterHaven]

Battlefield V unable to connect to multiplayer with xbox1. Power cycled cable modem and Xbox. Menus appear; but loading time is slow. Thanks.

[EA_Aljo · Accepted solution]

Hi there, @OhCKDexterHaven.

Try clearing your alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @OhCKDexterHaven.

Try clearing your alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

[ClemsonZack11]

@EA_Aljo  I tried this and it did not work.  Other games work but Battlefield V (just purchased it) say unable to connect.  go to ea.com/unable-to-connect

[EA_Aljo]

Hello, @ClemsonZack11.

I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[ClemsonZack11]

@EA_Aljo So I have two accounts mine and my sons. My son bought the game on his account. He cannot play. However if I log in on his xbox i can play. ???

[EA_Aljo]

@ClemsonZack11 

Is your son under 13? If so, it's possible that this is the issue. Due to complying with COPPA regulations, if you're under the age of 13, you are restricted from multiplayer modes.

[ClemsonZack11]

He is.  However he does play other multiplayer games.  Is there a way to change this?

[EA_Aljo]

@ClemsonZack11 

Unfortunately, there is no way to change this as it would be in violation of COPPA regulations.

[ClemsonZack11]

@EA_Aljo So why can he play COD, Red Dead, Etc Etc and not this?

[EA_Aljo]

@ClemsonZack11 

It's possible he's on an adult account for those games. That's not something I would really know since we don't have any visibility into those accounts.