Battlefield V | PC | Technical support | Game won't launch

[NotJJoker28]

Battlefield V  | PC  | Technical support  | Game won't launch

I have a DirectX Diagnostic system information if you need it. 

Please help! 

I just got Battlefield V and everytime i try to launch it it doesn't work, sometimes it loads and crashes.

The furthest i've gotten is Setting the brightness.

Thank you.

[iluminatethesky]

Hey @NotJJoker28,

Would you mind posting that DxDiag information? 

In the meantime, here are some steps that you can try:

1. Turn off Origin in-game Overlay, and any other Overlays you might be using(Discord, Nvidia GeForce Experience, etc)

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

3. Uninstall/Reinstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

4. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

5. Run Origin and Battlefield V as Administrator

Let us know if this helps.

Thanks  

[IIPrest0nII]

Also, what error messages do you get when the game crashes? Please attach your DxDiag file to your message here.

Thanks!

[NotJJoker28]

I know what is wrong now. I just need to update my drivers. 
I will still post my Dxdiag just in case and also the msg that pops up.

[NotJJoker28]

I cant / need help to update my drivers. 

This comes up everytime i try to. 

[IIPrest0nII]

@NotJJoker28

As I can see from your DxDiag you are on laptop and you have an integrated graphics card from Intel, but as I can see you don't have Nvidia graphics card. Can you try to reinstall your Intel graphics drivers? 

https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630

[NotJJoker28]

Thank you for the reply but i do have a Nvidia graphics card. i got it when i was trying to update it

[holger1405]

@NotJJoker28

Here is the direct link to the driver at the MSI website.

Unzip the file > Install the driver.