Battlefield V - Black Screen (No Sound) When Launching From Origin and NVidia [ Edited ]

[Aurelius317]

Black Screen (No Sound) When Launching From Origin and NVidia. After about 2 minutes, the window closes and returns to origin.

Product: Battlefield V

Platform: PC

Please specify your platform model. Ryzen 5 1600X

AMD or Nvidia Model Number Nvidia GeForce GTX 1080

Enter RAM memory size in GB 16Gb

Which part of the game is the issue happening in? When first launching the game, main menu doesn't even appear.

In which game menu were you when the bug occurred? Launching The Game

Please select your region: North America

When did this happen? 11/22/2018

Summarize your bug: When I launch the game from Origin or GeForce Experience, the BFV program launches and I have windowed black screen with no sound. After about 2-3 minutes, the window closes and returns to Origin. I tried the following:

- Cleared origin cache

- Turned off in game overlay.

- restarted multiple times

- run origin and BFV as admin 

- updated windows

- reinstalled latest nvidia drivers

- updated mobo firmware,

- ran dxdiag (No Issues) - Currently using DX12

- uninstalled origin and reinstalled origin,

- uninstalled battlefield V, 2 times

- Repaired battlefield V.

- Uninstalled and Reinstalled Microsoft Visual C++ 2015.

- Under Documents > Battlefield V . There is no "settings" folder, so there is no option for me to change the DX12 setting in "PROFSAVE_profile".

The game ran smoothly during the beta. At this point, I am out of ideas. 

How often does the bug occur? 100%, I have not had a successful launch of the game.

What should be happening instead? I should be able to actually play the game.

[EA_Darko · Accepted solution]

Hey @Aurelius317, thanks for getting back with the information I requested.

Looking at your DxDiag and would you mind seeing if there are any updated drivers for your GPU, I think that the last 1080 driver update was after the 11/11 which is what you have installed.

You will also need to update your Windows, you are running the updated version from April of this year and would need to be running the most recent version.

Darko

[EA_Darko]

Hey @Aurelius317, sorry to see that you are having issues.

Would you mind sharing your DxDiag with us so that we can take a look at your system?

In the meantime would you mind trying the following steps:

• Run Ccleaner and let it clean away
• Clean boot your system
• Do a fresh install of your GPU drivers
• Set Origin and BF1 to run as admin and launch

If it works great, if not can you

• Repair Battlefield V from  your My Game Library - just right click on it and hit repair
• Launch the game again

If it still is not working can you

• Do a clean install of both Origh and Battlefield V

If all else fails can you Try another windows user account to see if the game works.

Let me know how you get on.

Darko

[Aurelius317]

Hi,

I have attached my DxDiag.

I have tried the following with no luck:

• Run Ccleaner and let it clean away
• Set Origin and BF1 to run as admin and launch
• Repair Battlefield V from  your My Game Library - just right click on it and hit repair
• Launch the game again
• Do a clean install of both Orign and Battlefield V

I will try:

- Clean boot

- Clean install of GPU driver.

[Aurelius317]

Update:

I tried:

- Clean boot

- Clean install of GPU driver.

- Tried Launching from a different windows user account.

No Luck. I'm officially out of ideas.

Considering returning for a refund.

[Aurelius317]

I peeked at the windows event viewer. This is what is showing up when the game fails to launch.

Faulting application name: bfv.exe, version: 1.0.67.38148, time stamp: 0x5be4b75f
Faulting module name: bfv.exe, version: 1.0.67.38148, time stamp: 0x5be4b75f
Exception code: 0x80000003
Fault offset: 0x0000000009f4fa47
Faulting process id: 0xc2c
Faulting application start time: 0x01d4831f3e8db198
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Report Id: e93c3866-9c5b-467e-a4c3-5fa6c5e67cca
Faulting package full name:
Faulting package-relative application ID:

[EA_Darko · Accepted solution]

Hey @Aurelius317, thanks for getting back with the information I requested.

Looking at your DxDiag and would you mind seeing if there are any updated drivers for your GPU, I think that the last 1080 driver update was after the 11/11 which is what you have installed.

You will also need to update your Windows, you are running the updated version from April of this year and would need to be running the most recent version.

Darko

[Aurelius317]

SOLVED

@EA_Darko Thanks for all your help on this. The issue was that I was still on windows 10, 1803. I upgraded for free to windows 1809 and then BF5 works!

This is the article I used.

https://pureinfotech.com/upgrade-windows-10-1809-october-2018-update/

[EA_Darko]

@Aurelius317 Great to hear that you got it sorted, enjoy the game.

Darko

[Van_Squished]

PC Issue Solved

Has the same issue (although with sound) following massive BF5, Origin  and Nvidia update. Finally found that somehow my screen resolution had been set to 60 Mhz. Returned screen resolution to 50Mhz and all ok - despite the video setting in game being set to 60Mhz which I left there.  

[EA_Darko]

Good to hear @Van_Squished, enjoy your gaming.

Darko