June 2019
I recently downloaded Battlefield 5 and I´m having the problem that in the middle of games with no warning it just shuts off my computer completely, no blue screen or anything and I have to manually start it over. (The game runs smoothly with no visual problems at any time). It always happens in-game and never in the menu (at least in multiplayer, haven´t played any singleplayer except for the tutorial yet). I encountered the same problem in Battlefield 1 but nowhere near as much as in bf5 where it is almost every game.
I´m pretty bad at computers but I believe the problem to be my graphic-card. I have the NVIDIA GeForce GTX 970 and it says the minimum needed is the GeForce GTX 660, although the graphic-card GeForce GTX 1060 or above is recommended. The reason I believe it to be the graphic-card is that the game requires the version of the card to be 430.86 or later and I weren't able to update it as you normally would do in the GeForce "app" but instead had to download it from NVIDIAs website.
I have also had problems with the graphic-card before where it completely failed to update to the latest version but I haven´t encountered that problem this time.
I also checked on systemrequirementslab.com and according to the A.I the only problematic thing was the graphic-card.
I wanted to check first here if the graphic-card could be the problem because if it is I´m simply going to buy the GTX 1060 or something later but if it isn't the problem I don´t want to go and buy a graphic-card for 200 dollars only to realize it wasn't the problem.
Solved! Go to Solution.
July 2019 - last edited July 2019
It could be a number of hardware related issues. You can find out what the problem is by simply eliminating all possible suspects.
I would start with a clean installation of Windows if possible or removing the video driver completely with the help of a display driver cleaner
After this install the latest version from nvidia.com\downloads
For the next troubleshooting i would advice the help or service of a known qualified technical support representative!
If all fails you should check all internal computer cables were sometimes just reseating them can make a difference. And test another power supply and or videocard if you can. Also make sure all computer and graphicscard ventilators are running alright and that they are clear of dust and obstructions. Also check all temperatures of the components to their reference thresholds.
Then one could check and reseat the videocard in another pci-e 16x slot just to be sure. And update the system and videocard bios and firmware as well.
Good luck!
July 2019
July 2019 - last edited July 2019
It could be a number of hardware related issues. You can find out what the problem is by simply eliminating all possible suspects.
I would start with a clean installation of Windows if possible or removing the video driver completely with the help of a display driver cleaner
After this install the latest version from nvidia.com\downloads
For the next troubleshooting i would advice the help or service of a known qualified technical support representative!
If all fails you should check all internal computer cables were sometimes just reseating them can make a difference. And test another power supply and or videocard if you can. Also make sure all computer and graphicscard ventilators are running alright and that they are clear of dust and obstructions. Also check all temperatures of the components to their reference thresholds.
Then one could check and reseat the videocard in another pci-e 16x slot just to be sure. And update the system and videocard bios and firmware as well.
Good luck!
July 2019