Loading Screen Crash - Rotterdam - Pre Hot Fix

[Hoellenhorst]

Happened to me too today twice. Joined an Arras Server then, that worked. Also on Xbox One but Region Europe.

[iluminatethesky]

Hey @wmcgrattan,

What platform are you playing on?

Are you getting any error messages when the game crashes?

What have you tried to resolve this?

Thanks

[imsupertoasted]

Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen? Every server, all games
When did this happen? (dd.mm.yy hh:mm) July 8th-ish 2019
Summarize your bug Loading conquest, the game crashes in the loading screen and closes the game
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Look at the update releases closes to 4th of July 2019 to diagnose a issue with game matching and startup
What happens when the bug occurs? Game crashes
What should be happening instead? Game not crashing

‌

Excuse my language but my * game keeps crashing whenever I try to start up a round of conquest, I haven’t tried other game modes so I’m not sure if it’s crashing on there too. My friends experience the same thing ever sense the update released around a week ago (it’s july 9th 2018) after the update when I load a game it goes to the loading screen, freezes and the whole game crashes and leaves me at the xbox home screen. I hope it gets fixed I love battlefield and I hope I can love the customer support just as much 

[Vengeance_Xlll]

As of today my BFV has crashed 3 times in the middle of a match, one of these times was a blue screen of death. My PC has had nothing change since yesterday where I played for about 5 hours seamlessly. No performance issues, just happens out of the blue in the middle to end of a match.

[Vengeance_Xlll]

AM using MSI afterburner

i5 6700K

MSI 1060 6gb

16Gb DDR4 Corsair Vengeance RGB

[Denlillenisse]

my game is crashing before i even get into it has tried to uninstal it but it just doesn't work what i do

[TheDarkCenturion]

same, the games dead so i wouldn't even bother anymore. i've had 0 official support and not even the unofficial support has worked 1 bit.

[EA_Atic]

 Thanks for the detail report! @HoseMadHOSEMAD 

Could you upload a dxdiag so we can see your hardware and drivers for your system

/Atic 

[iluminatethesky]

Hey @imsupertoasted,

There was a Hotfix that went out for these stability/crashing issues:

https://answers.ea.com/t5/Technical-Issues/Xbox-Hotfix-4-02/m-p/8014624#M16429

Are you still experiencing this problem after the update?

Thanks

- iluminate

[EA_Atic]

Hey, @Tym055  make sure that all drivers for windows and your gpu drivers are up to date. 

You can also try to do a clean boot to see if there any programs messing with Battlefield V and turn off any overlay programs for example Discord, Origin In-game or Nvidia experience.

Let me know if this works or not for you.

/Atic