Battlefield 1 crash to desktop in multiplayer loading screen.
by vladneymar14Original Post
EA Deleted my post....
READ THIS! I got refund after a hard fight with EA Chat support!
Sorry for my .. bad English .. Hope it makes sense.
You are now ready to chat with Garima - > .
Garima - > Thanks for contacting EA Customer Experience, my name is Garima How may I assist you today?
You - > Hmmm
You - > I just chatted with Hema
You - > who closed the chat?
You - > Very arrogant person
Garima - > Hello there, I understand that while chatting with the last adviser you got disconnected.
Garima - > I understand this is very upsetting. Do not worry, I will do my best to address your issue and get the best possible update.
You - > no no
Garima - > May I know what issue you are experiencing?
You - > the chat dident get disconnected
You - > Hema just closed it
Garima - > I'll be happy to assist you, may I know your concern in detail?
You - > hm
You - > just read case 2xxxx317
Garima - > I understand that you want refund against the origin access subscription. Correct?
You - > yes - everything is listed in the case i just provided you
Garima - > Could you provide your order or purchase number?
Garima - > Is everything going fine?
You - > everything is listed in case 27xxxx7
You - > order numbers
You - > and so on
Garima - > I cannot see it that's why I am asking for it nor I am able to review the chat.
Garima - > Provide me the order number.
Garima - > Is everything going fine?
You - > moment
You - > i have to find it again
You - > i dont understand why you just cant look in the old case
You - > but moment
Garima - > That is a subscription correct?
You - > 10x2xxxxxx758
Garima - > Alright!
You - > well
You - > i can copy paste the chat from before in here
Garima - > I just checked and found that the order is for Origin Access Membership - Recurring 1 Month
Garima - > Subscription cannot be refunded, I only can cancel it for upcoming months.
You - > i already did that (Canceled the subscription)
Garima - > This is non-refundable and I am unable to initiate refund against this purchase.
Garima - > Yes, if within 3 days of purchase player contact then we make exception and get it refund by discussing with specialist and I already have discussed this with specialist team and they have denied refund against this purchase.
Garima - > Is there anything else apart from this that I may assist you with?
You - > But you dont listen to me
You - > I will try again
Garima - > The purchase was been made on 11/18/16 AT 08:25 PM and now I am unable to initiate refund against this purchase.
Garima - > This is too old purchase and this cannot be refunded.
You - > I bought the game to TRY bf 1 multiplayer mode! It crashed to WIndows ! (No error msg) - I searched the web, and found out that many other users had the same problem! EA responded in this thread, that it was an error and you where inverstagating the error. Suddently (10 days after i bought) you changed the terms of conditions, so now you say ; BF 1 (via origin access) dosent allow multiplayer.
Garima - > The order number that you have provided is for subscription and if you were not happy with the game then you should have claimed refund within 72 hours.
You - > Oh my god Garima - >
Garima - > This cannot be refunded now.
You - > LISTEN
Garima - > I am unable to provide you refund.
Garima - > Is there anything else apart from this that I may assist you with?
You - > EA wroted in the forum
You - > "We are aware of the error , and will try to fix it"
You - > So i waited
You - > And then suddently you just write " We do not support BF1 - multiplayer via origin access"
You - > So i waited because you told on the forum, that you were looking on the error
You - > Thats why i dident asked for refund in the first 72 hours
Garima - > Let me discuss it again with specialist team
You - > Thank you
Garima - > Thanks I'll be back soon.
You - > in this chat ?
You - > i will just hang on
Garima - > Thank you for being on hold for so long.
You - > np
You - > i have wasted alot of time on this for now
You - > so a bit more is no problem
Garima - > Good news! Your refund request was approved. Thanks for your patience.
It may take up to 10 days for your refund to go through. If you’d like more information, visit My Cases—where you’ll find your case number, refund status, and other details.
Garima - > The refund reference number for the same is 100XXXxxxX58.
You - > So why did you change your mind ?
Garima - > I didn't get you.
You - > In last chat you couldent help me - and now you can
Garima - > It wasn't me, it was other adviser.
Garima - > My name is Garima
you - > i can see that
You - > But Hema couldent help me in the last chat.
Garima - > She must have tried her best initially specialist denied me too for the refund but later going in details we made an exception for you. We never initiated refund after such a long purchase and subscriptions are always non-refundable.
You - > Well anyway! Thank you Garima i will not buy an origin product again after this waste of time and bad communication. Like i told Hama, you got a lot of cutomers waiting for answer http://answers.ea.com/t5/Technical-Issues/EA-acces
Garima - > Foe all of us every contacting player is important and none of us want to make the player sad but we also do have limitations.
Garima - > You are most welcome.
You - > I will post this on forum, so other can refund
Garima - > Thank you for being so understanding.
Garima - > The issue was different here so not all will get refund against the purchase.
Garima - > Please make a note that this is a exception that I made for you.
Garima - > I also would like to thank you for your patience and cooperation. I am glad that I could help you. 
Garima - > Thank you for contacting EA. Have a nice day.
The chat session has ended. Please contact us again if you need further help.
