Battlefield 1 ONLINE ISSUE: "You have lost connection to the EA Servers"

by sacramentobeck
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Original Post

Battlefield 1 ONLINE ISSUE: "You have lost connection to the EA Servers"

★ Novice

Steps taken to troubleshoot:

Internet Connection(Comcast up to 250mbps download speed):
-Checked Internet connectivity. I have access to all online functions. Internet, Origin, andother multiplayer games.
-Unplugged and power-cycled Comcast modem and Asus router. All other Internet functions still work properly, so it isn't an Internet issue.
-Roommate can connect to EA servers and play Battlefield1, so it has nothing to do with my Internet connection, IP address, or hardware router/firewall.

Windows 10 PC/software:
-Made sure Windows Defender firewall rules included Battlefield1. Also, completely disable all Windows Defender/firewall functionality.
-Turned off Malwarebytes anti-virus software.

Battlefield1 game software:
-Tried running game from Origin interface, desktop shortcut, and file location for application.
-Tried "running as administrator"
-Completely uninstalled game, restarted computer, and reinstalled game.
-Ran game update. Ran "repair game" function. Install checked out.

Origin CLient:
-Uninstalled, rebooted, and reinstalled Origin software.

Battlelog/Battlefield Companion website:
-Can successfully login.

Computer specs:
-Windows 10 OS
-Intel i72700k clocked at 4Ghz
-16GB 2400mhz DDR3 RAM
-Gigabyte GTX 1070
-Game has ran fine in the past with zero issues. Other more hardware demanding games run fine.

Additional Notes:
-Single player/campaign mode works fine. However every time I launch Battlefield1 it thinks it is the very first time playing the game, and does not save settings/option from previous game.
-I can successfully launch the Battlefield companion app on my Android phone.
-I was not able to connect/go online with Battlefield 3 either.
-It is important to note that since all other Internet functionality works on my computer & my roommate can successfully connect to EA servers and play BF1 multiplayer that it
clearly isn't my Internet connection, firewall/router, or IP address.
-Also it is important to note that since it doesn't work with Windows Defender/Firewall disabled and Malwarebytes disabled then it isn't an issue of ports being blocked.
-I am curious as to if EA has accidentally or erroneously blocked me as a user.

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Re: Battlefield 1 ONLINE ISSUE: "You have lost connection to the EA Servers

★★ Apprentice

Many people struggling with this, when are we going to be assisted?

Message 2 of 2 (463 Views)