Banned

[sixfootsam86]

I have been banned from ea for about 6 months plus.

i happens out of the blue one day, and initially thought it was a bug with my console and thought it was just on one game (battlefield 1).

however after purchasing another ea title I have realised the ban is across all ea games.

No email from ea to explain.

No email or response to any case I have submitted 3 in total.

no email to contact and no one to talk to.

Ea does not look after their fans or the community, their lack of response shows this.

maybe someone from ea can help me resolve this...but I suspect nobody will

[EA_Lanna · Accepted solution]

Hi @sixfootsam86,

This may be due to the categories selected when creating the help ticket. Some categories are designed to route through to different teams who only investigate internally specific issues and offer no correspondence.

For your issue, could you please choose these help options when you create a new case:
- Select a game: Origin
- What platform are you playing on?: Pc/Mac
- Select topic: Manage my account
- Select issue: Can't log in
This will route you through to the recommended support option which should always offer chat (maybe phone). From there input, the information asked and an advisor should be in touch as soon as possible.

Thank you,

EA_Lanna

[EA_Lanna · Accepted solution]

Hi @sixfootsam86,

This may be due to the categories selected when creating the help ticket. Some categories are designed to route through to different teams who only investigate internally specific issues and offer no correspondence.

For your issue, could you please choose these help options when you create a new case:
- Select a game: Origin
- What platform are you playing on?: Pc/Mac
- Select topic: Manage my account
- Select issue: Can't log in
This will route you through to the recommended support option which should always offer chat (maybe phone). From there input, the information asked and an advisor should be in touch as soon as possible.

Thank you,

EA_Lanna