We can do nothing more on this forum it's a community of players.
If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.
Unfortunately we can't assist further with account bans on AHQ.
However, here you can find a list of software that is allowed to run in the background when playing.
They are unfortunaly no other way.
If we have answer to your question please accept solution, if you like a post please granted xp .