Banned from transfer market for breaking rules when I didnt do anything!

by Nihje
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Banned from transfer market for breaking rules when I didnt do anything!

★★ Novice

I got banned and I tried to get to EA 3 times and was rejected and accused of something  I didn't do I even wrote this! 

Message: Subject: Appeal Against Transfer Market Ban on EAFC 24 Account Dear EAFC 24 Support Team, I hope this message finds you well. I am writing to formally appeal the recent ban imposed on my account regarding the alleged violation of the game’s rules against selling, buying, or trading coins. It is with sincere respect for the game's integrity and the community that I present my case, hoping for a reconsideration of my situation. Account Information: Username: ----- Platform: PC I have been informed that my account has been suspended on the grounds of engaging in prohibited activities related to the EAFC 24 Transfer Market. I want to assert unequivocally that I have never partaken in selling, buying, or trading coins or any form of cheating. My interactions within the game have always been in strict adherence to the rules and guidelines set forth by EAFC 24. Key Points of My Appeal: Commitment to Fair Play: I have invested hundreds of hours into EAFC 24, approaching every aspect of the game with integrity and fairness. My dedication to the game extends beyond mere participation, as I have also invested in building my team and skills within the ethical boundaries established by the game. Lack of Evidence: I believe the decision to ban my account may have been a misunderstanding or error, as I have always ensured my gameplay and transactions within the Transfer Market are legitimate. I respectfully request any evidence that led to this decision, as I am confident it will not substantiate the allegations against me. Impact of the Ban: The ban has deeply affected my gaming experience and my enjoyment of EAFC 24. The time and effort I have devoted to developing my team and participating in the community have been significant, and the prospect of losing this due to an unfounded accusation is profoundly distressing. Request for Review and Reinstatement: I kindly ask for a thorough review of my account activities and for the decision to be reconsidered. I am willing to cooperate fully with any further investigations and to comply with any additional verification processes required to resolve this matter. In conclusion, I wish to express my continued enthusiasm for EAFC 24 and my hope to resolve this misunderstanding amicably. I am committed to upholding the highest standards of fairness and integrity in gaming and eagerly await the opportunity to return to the game. Thank you for considering my appeal. Sincerely, ----

 

It's unfair putting hours into the game and getting transfer banned for not doing anything and just buying and selling players legit. 

they sent me this:

We have received your most recent correspondence expressing concerns about the action that was taken on your account.

After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.

Due to this violation, we will not remove the sanction that was applied to your account.

You can review the full User Agreement at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

After completing two full investigations into your complaint, we consider this matter closed.

Please don’t reply to this email, as we don’t monitor this inbox. If you need more help, visit our website:
https://help.ea.com/help-home/

Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account ban:
https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/

Thank you,
EA Terms of Service

 

This is the stupidest thing ever. I didn't buy or sell coins!!!! what a game!

Message 1 of 13 (2,947 Views)

Accepted Solution

Re: Banned from transfer market for breaking rules when I didnt do anything!

Community Manager

Hi there, @Nihje 

 

We're not able to help with banned accounts over Answers HQ. If you haven't already submitted 3 disputes, you're welcome to submit another by following the instructions here.

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Message 2 of 13 (2,933 Views)

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Re: Banned from transfer market for breaking rules when I didnt do anything!

Community Manager

Hi there, @Nihje 

 

We're not able to help with banned accounts over Answers HQ. If you haven't already submitted 3 disputes, you're welcome to submit another by following the instructions here.

Aljo.png
Message 2 of 13 (2,934 Views)

Re: Banned from transfer market for breaking rules when I didnt do anything!

★★ Novice

I’m just going through the exact same thing as you.

I sold  a low rated player that I packed initially, that was selling quickly for a certain sbc at that time. 
So I brought I load more of them when people were putting them on the transfer market for around 450 coins, then they were selling for around 4-5 k each.

 

I earned around 200k and ea sanctioned me immediately, wiped all of my previous coins, plus the coins I made, i when I questioned what an earth had i done wrong they issued the same statement as yours.

I’ve spent my own money buying fifa points over the last 5 months, and they have taken this away from me, for nothing I have done wrong.

I'm totally disgusted with this, and I will be taking 

taking  this further if I have to.

I’ve literally done nothing wrong here, how many other users are going through this?

it’s not acceptable!! 

Message 3 of 13 (2,506 Views)

Re: Banned from transfer market for breaking rules when I didnt do anything!

★★★ Newbie

I've been using the companion web in the transfer market over the past few days... Never really worked it out on previous FIFA's. slowly learning how to trade and over the past few days made a total of 150k coins which I'm really happy with. Finally sussed it out lol. Thanks Youtube lol

 

Now just had the message pop up telling me I'm temporarily suspended from the market.... having a google around it looks like its because I'm trading to fast. All I've done is bid on about 6 players, then gone into my trading list and bidded away. All i have done is place a bid once someone bids on what I'm bidding on.... If i bid slower i may lose the bid.

 

Anyone know how long the temp suspension lasts?

Message 4 of 13 (2,111 Views)

Re: Banned from transfer market for breaking rules when I didnt do anything!

★★★ Newbie
@TerryG1976 nevermind.... that lasted about 5 minutes. now then.... slowly i go.
Message 5 of 13 (2,105 Views)

Re: Banned from transfer market for breaking rules when I didnt do anything!

★ Novice

Hi 

is the sanction still there after a month ? Anyway to remove the transfer market ban ?

Message 6 of 13 (981 Views)

Re: Banned from transfer market for breaking rules when I didnt do anything!

★★ Novice

Done exactly the same. Been buying serbian turkish players due to the objective for Tadic and was so good. Made 700k over 3 days (been doing it on the game using controller). Now I have a full ban, cant even sell a player anymore. EA are shocking, I have just contested it and waiting for there reply. They want you to buy there points so they make money, and dont like people making coins on the game whatsoever. If you dont like it, take it out the game, which i think they will do as untradeable packs are slowly taking over. 

Message 7 of 13 (966 Views)

Re: Banned from transfer market for breaking rules when I didnt do anything!

★★ Apprentice

I also got banned from transfer market for no reason shown in MY BAN HISTORY page. I'm pretty sure I did not break any rules with what I did and if I did, these rules aer wrong.

 

But I won't fight with pointless EA anymore, it's just a waste of time. I've made my decision and as a result I deleted this totrally *, buggy game. I signed up for the UFL beta and am excited to see GOALS eoy when it's releases and later an original FIFA soccer game from 2K.

 

Congrats EA you managed it and lost another customer forever. EA will never get only 1 cent out of my wallet. I'm done with that company.

 

Message 8 of 13 (808 Views)

Re: Banned from transfer market for breaking rules when I didnt do anything!

★ Apprentice

EA is scam cancer for football loving community they took my all coins this morning which i collected after so many hours putting in to this game logged in morning surprise all coins gone talk to an advisor who told me my account is sanctioned wow amazing so annoying never gonna play this game again 

 

Message 9 of 13 (404 Views)

Re: Banned from transfer market for breaking rules when I didnt do anything!

★★★ Novice

Sounds like the are taking a page from the current US DOJ 🤣🤣🤣

Hope you get it resolved.

Message 10 of 13 (373 Views)

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